Tru By Hilton Deadwood

Let me start with Tabitha at the front desk was fabulous and so helpful and friendly from the get go. She knows customer service. The woman the next morning, complete opposite. I loved that you offered several various discounts for the different places within the hotel despite not capitalizing on any of them this stay. The pool and hot tub area was awesome and I enjoyed it being free of small children after 10. The hotel/casino was clean and free of smoke. I cannot complain about that. Overall it was a great stay and I believe we will be back.

Like I previously stated the stay was great but there were a few small things that could have been slightly improved on. This stay was the first time out of a dozen times coming to the area that we used the trolly. While it was nice and convenient and warm and drivers were friendly, the staff within the hotel said it ran at 13 and 43 of every hour. That proved to be false and we sat outside freezing our tushies for nearly 45 minutes waiting and could have walked it 3 times easy it was cold and windy as to why we chose not to. One other thing that was a little disappointing and probably because we were slightly under the weather was that the construction on the building was very loud and disruptive to rest come the morning. I feel the price could have better reflected the inconvenience of its disturbance.

Comfortable and breakfast on site

Walls in room weren’t real clean

We had a good dinner in the casino.

We couldn't find the entrance to the hotel. It turned out we had to take an elevator in the casino to the second floor where the registration desk was located.

It was clean and comfortable

No front door due to construction. Took us a bit to figure out how to enter and find registration. My husband has walking limitations so I had to do the find and seek. A heads up would have been nice to let us know where to check in. At morning breakfast they ran out of coffee and had to wait 15 minutes for more. Never had that happen ANYWHERE!! The front desk clerk was not pleasant or helpful. Rather rude to my husband about the coffee issue too. All around we probably won't use a Tru by Hilton again. We considered it a shelter fir the night.