Rooms Nearto Main Square

I really liked the location and the property itself - it was clean, organized, and had everything you needed.

The only problem was that our bed was broken, when we got there, & continued to break in 3 places. We contacted the owner 2 times through Booking.com, and told the housekeeper, but never heard anything from the owner. We flipped the mattress around to take advantage of the less broken part of the bed for 3 nights.

Very well located to visit the city. Tram and train very close by foot. Lot of marketing and shop just dowsatair

Room very hot, no airco

Location was excellent, room enough spaced

Matteraced frame was noisy to our beds, there was air of some spoiled thing maybe from kitchen

The starting point of the Old Town is only a 2–3 minute walk away. The bathroom and toilets were clean. There was a washing machine, but since I didn’t use it, I can’t comment on it. Everything you might need in terms of kitchen equipment and utensils was provided.

The normal check-in time was 3:00 p.m. However, my flight landed in Kraków around 8:30 a.m., and I was only able to spend time outside until 2:00 p.m. because I was extremely tired and sleepy. A friend who traveled with us but rented a different apartment was allowed to check in at 2:00 p.m., even though their normal check-in time was also 3:00 p.m. I had emailed my host one day earlier asking whether early check-in would be possible, but I never received a reply. Thinking that maybe they had not seen my message, I called the phone number listed on Booking.com around 2:00 p.m. The lady who answered the phone told me, “Of course, you can come.” However, when we arrived in front of the building and I called again, she suddenly said that I could not check in. I could not fully understand her English. She claimed that they had sent me messages and emails, but I had received neither. When I called again, she aggressively told me not to call anymore. Even though I explained that I had not received any messages, she wanted to hang up the phone. I then told her that I was going to the police station to file a complaint against her. Right after I said that, messages suddenly started arriving on my phone, on Booking.com, and in my email inbox. Also, although the bathroom and toilet were generally clean, there was hair on the pillow and hair strands on the bed. Two beds had been squeezed into an extremely tiny room. The wardrobe was also very small, suitable for only one person. That room can barely accommodate one person. Also, the beds were making squeaking and creaking noises whenever someone moved or turned around. There was a very high chance of waking up every time the person next to you moved during the night. In short, there are both positives and negatives. But if you ask me whether I would stay here again — absolutely not!