Everything

The boujee visitors

Amazing design to the resort and all the staff were excellent from arrival. Interior of the room is well designed and spacious, beautiful bathrooms. So relaxing and beautiful for any occasion!

Vegan options EXTREMELY limited during the day by the pool. No jacuzzi's working other than at the spa. Wine was ridculously overpriced (including Mexican wine) and the resort sells day passes to guests at the Hard Rock, which means a lack of exclusivity.

The most beautiful hotel I’ve been to! And the best hospitality! We saw whales just by walking on the beach

The food is pretty expansive and there are no alternative because the hotel is remote

The staffs are welcoming, and helpful

It was far from everything, no Uber at night, and using their taxi was expensive. Nubo is for lovers. Very very dark at night on the roads leading up to the resort.

Gorgeously modern 5star hotel, with the hospitality of the staff taking it to an entirely new level.

nothing

Perfect scene. Exceptional service. Very good faculties.

Food is 100% overpriced. Alcohol is 200% overpriced. Not convenient to get to the town.

Everything was great !!

The rooms were large.

From the check in time the reception was very less bothering about our preferences we wanted a room on higher floor but hotel staff made us wait for 2 hours and when we tried calling them at least 12-15 times no one answered the call on front desk. Finally when we got the room it was covered with 2 trees and we didn’t have any view. Not coming back

nice architeture and distribution

way way too far from nearest attractions and road to get there is terrible. beach is useless unfortunately

The hotel itself is really nice. Awesome amenities and the food is great.

The hotel is very far from anything. You need a car rental to basically get anywhere. Also, its on the pacific side so the ocean is unusable. Even in summer the weather was cold because of all the wind.

THE HOTEL IS LOCATED IN AN AREA WHERE THERE IS EXTREME WEATHER ALL YEAR LONG. TOO WINDY AND COLD. MOREOVER YOU CAN NOT SWIM IN THE BEACH, THEY MAKE YOU SIGN A WAIVER ONCE YOU CHECK IN. FOOD IS AMAIZING HOTEL GROUNDS ARE AMAZING BUT WE COULD NOT ENJOY DUE TO THE WIND. WE HAD TO TAKE A TAXI EVERY DAY TO THE PORT WHERE THERE IS A BEACH AND ITS 100 DEGREES HOTTER NO WIND.

THE HOTEL IS LOCATED IN AN AREA WHERE THERE IS EXTREME WEATHER ALL YEAR LONG. TOO WINDY AND COLD. MOREOVER YOU CAN NOT SWIM IN THE BEACH, THEY MAKE YOU SIGN A WAIVER ONCE YOU CHECK IN. FOOD IS AMAIZING HOTEL GROUNDS ARE AMAZING BUT WE COULD NOT ENJOY DUE TO THE WIND. WE HAD TO TAKE A TAXI EVERY DAY TO THE PORT WHERE THERE IS A BEACH AND ITS 100 DEGREES HOTTER NO WIND. STAFF WAS NO COMPASIONATE AT ALL. I EVEN CHECKED OUT A DAY EARLIER BECUASE NO POINT STAYING IN A HOTEL WHERE I COULD NOT ENJOY SPECIALLY FOR THE PRICE A NIGHT YOUR PAYING.

Service was great and the everything was very clean.

Very limited in the options of food. They need more Mexican food available at the property.

Honestly probably the best resort we ever stayed in and the staff was amazing. Obviously it’s a bit pricey but that’s to be expected for high end resort

Better coffee

We stayed four nights; the hotel's architecture and the gardens are phenomenal. The room was spacious, comfortable, and clean. Pool areas are great, with lots of shade, and the staff and service are polite and attentive. The beach is easily accessible and beautiful; unfortunately, it is too dangerous to swim there, which is a pity. The hotel is located in a remote area, which has its advantages. However, being quite far from the Marina, where the restaurants and shops are, makes dining in one of the hotel restaurants almost a must if you don't want a long, bumpy drive to town. There are several restaurants on the hotel premises. The food and drinks are expensive, as expected. We dined in Nobu restaurant twice; the food was delicious, and the view from the terrace was spectacular, so good value for money.

Unfortunately, the other restaurants did not meet our expectations. The Mexican and poolside restaurant's menu was average, with little to choose from. As all the restaurants are expensive, we expected to have more imaginative, better food quality. We had a personal concierge, but the first reservation we made (for the Nobu restaurant) never actually got to the restaurant, causing embarrassment when we appeared there without reservation. The restaurant staff accommodated us, although the restaurant was bustling. The next day we tried to reserve a restaurant at the reception desk, and we were informed that our concierge would contact us, but he or she never appeared. It took three visits to the hotel reception desk to make a reservation.

Beautiful

Everything was perfect

Everything

no buffet breakfast

beautiful property, nice amenities, great food.

All pools were much much too cold. It was especially disappointing that the hydrothermal pools were so cold we couldn’t even go in. They were like plunge pools. The outdoor pools were also much too cold for the weather, should have been heated more.

everything

it was very cold and my room key opened 2 other room doors it was suppose to open..so I wonder how many other ppl cards opened my room door…very scary and uncomfortable…it was freezing

its always windy , very expensive for what you get, middle of no where, a posh prison is how I would describe this, food overrated and over priced.

location