I didn't like the fact that booking.com did not reach back out to me regarding why the hotel charged my card 450.35 before I even arrived. Booking said they couldn't call(reach someone) however I called and spoke to the front desk...then they took almost $2000 dollars when the room only cost $1425 on top of that they said they would refund it back on my debit card then said well it has to go on the card you payed for the rest of the balance with...everything was an headache especially when booking.com told me no money was due until we arrived (that was not true....

Restaurant, lobby and the room were all exceptional.

Pillows did not all have the same softness. Illy coffee machine was broken. Elevator was broken.

decor, design, helpful staff

My rom facem the Garage

Great location, great restaurant, comfortable and clean room.

Elevator tracks are filthy, and the elevators themselves are tiny.

The location was great! Decor in the room was nice.

Had to figure out how to work the coffee maker.

Wonderful Downtown location, close to tourist information center, museums, restaurants, historical sights, SCOPE center, valet/concierge (Curtis is the best!), even glass museum in hotel!

Great location - cool view

front entrance could have been more clear

Beautiful hotel & room. Great view. Excellent location. Terrific service. Everyone was helpful & friendly.

There was no soap container in shower. Only saw it after I got in the shower, then it was too late. The coffee maker did not work.

loved the decor and all the glass pieces room was modern and large restaurant food and staff were wonderful

alley to get to parked car was nasty.

very clean and organized

a little pricey

staff was wonderful and property very clean

Being charged for the mini bar but didn’t touch it

Hotel was beautiful.

Service was terrible, with the exception of Preston at the front desk and the maintenance man, Curtis.

It was very clean. The staff was phenomenal. Very classy.

This hotel gave me New York City vibe and I loved that.

I liked the room itself

the staff was extremely rude and I wasn’t able to check in until after 6 when check in is at 4

Clean very nice staff

more info about stay should be provided upon checkin like valet parking fees and all items that you may be charged for should be in the room and verify before check-in you shouldn’t have to call down and say the item is not there so that she won’t be charged

Beautiful property. Great location.

Stains on mattress cover, blood stain on sheet. AC did not work at all and was hot all night.

location, decor and furniture

staff can work on being nicer

I did not eat at the restaurant.

My wait to have access to my room was 2 hours 40 minutes. I was not happy at all!

Beautiful place and room. Liked the glass collection

Had issues with toilet flushing all weekend. Had to keep taking lid off to get it to flush. Had someone tap on the door twice and then came into our room. Had nothing on to identify her as staff. Said she meant to go to room next door to check that they had checked in ok. You would enter a room to check on someone without being let in??? Strange….