Needed bacon, loved the location

More food on the menu

I like how close it is to the pacer stadium and how clean the room was.

I put in a special request for early check in, they couldn’t fulfill that request and decided to not tell me until I was at the hotel. They then put me in a que for being next available for a room. I then went to the parking garage and sat for 5 HOURS. I called every hour to see if it was ready yet and they kept saying no. I then started getting ready for the event that was in an hour in the lobby bathroom. An associate came in and asked if I had a room and I said I have been waiting for a room all day. She asked for my last name and informed me my room was ready 3 hours ago. I never was sent an email, a text or a call like I was promised when put into the que. It is safe to say I was extremely frustrated with this hotel with the communication and lack of communication between associates about my room.

Breakfast was great, location fantastic, staff exceptional

Clean, friendly staff, great location. Love the bar and balcony area. I had a King room with a view and the view was amazing!

Breakfast was a little lackluster. I prefer to make my own waffle so it's hot when I eat it. Would've liked at least some French vanilla creamer cups.

Very clean and walking distance to everything we wanted to do!

There was nothing I didn’t like about!

Just would have liked the pool to be heated.

Bathroom was dirty. Room small and uncomfortable.

Mold in bottom of shower, drain nasty.

Local

Smelling room, could not regulate ac Leaky shower stall, no view next to garage! Pool was a large bathtub ☹️ Did not feel clean Flies around the oatmeal

Location was excellent and the staff was very helpful and friendly! Loved the option of breakfast being included!

I wish we could have gotten our rooms next to each other like we wanted but the staff made up for it by giving us bar credit. Everyone we’d very nice.

Staff was very nice, location was great, and rooms were nice and clean.

The pool wasn’t great.

The location as well as amenities. The staff was nice. Liked all of them. Charles The weeknight bartender at the Pivot, was excellent.

The parking arrangements were just a fee. Why not just include in the room rate?

Location, comfortable, friendly staff

No microwave in the room

The location was the only good thing about this place.

They did not tell us that lobby was reserved for a private party. And A And they sent this 2 blocks down the street to use a different swimming pool. Then my girlfriend got hurt on the way to the other hotel to swim. And they act like it was no big deal. Did not refund no money or nothing.

The bed

The cost of the room and cost parking was crazy

The staff was friendly and accommodating

The room was very clean… needed some updates. The staff that was there , was working very hard… but it seemed understaffed

Location. Fairly new. Breakfast was good. Secure garage attached (but expensive).

Cost Small-ish room Noise from building AC unit chillers View was into apartments across alley

The breakfast was great and the morning crew was super nice. The balcony bar was awesome, too.

When I booked, the total was $478. When we got to the hotel, they charged me $528. Our air in the room didn’t work, our room looked out into the parking garage (which had car alarms go off all night long), and the parking garage ticket wouldn’t let us out.

The staff was very pleasant

Hyatt exceeded our expectations! We were celebrating our 40th wedding anniversary and the staff made sure that we were recognized for this important event. We were treated very well from the time the valet parked our cars, check-in, and check -out. Exceptional!

N/A

The air conditioning in our room was excellent!

The reception area is extremely noisy. Could barely hear person working behind desk upon check-in. Bath towels are on the smaller size so it would be nice to have more than two. Housekeeping did not pick-up my call so had to go down to lobby and request more towels. Several other guests were doing the same.

HORRIBLE !!! Ask if there is a big conference BEFORE you stay there! One of the reasons we stayed here was for the pool and free breakfast. Took 25 minutes in line to get breakfast and then they were out of EVERYTHING! No cereal, no eggs (later replaced) no fruit, yogurt and everything was a mess! Seating and tables a disaster! No cream for coffee, most coffee cups out. Their response, we are trying…there is a big convention. The pool room smelled of such strong chlorine that I gaged! I would never have let my son swim in it. Plus it was small! I have stayed in hotels like Hilton and garden that have better pools and breakfast service. Don’t waste the $$ for the extras here. It’s really expensive and not worth the extra money. I tried to get a glass of wine at bar at 6:30pm on a Friday and waited 10 minutes and no one came up to me. I had to get my own menu at bar and still no one. (It was happy hour time.) We finally left without service. In the end, they gave me $50 off my bill.

Location was great. Right where we needed to be for a concert. The bartender was great. Derek at the front desk was helpful and kind.

We got there at 7:30 and our room was not ready. We needed to get into a room to change after driving 2+ hours and were unable to. We had to change in the lobby bathroom. Even though our room was not available, no one would do anything about it. I asked for a discount or free valet and was told I couldn’t get that. They did give us a comp for the bar and grill, but we weren’t even planning on going there so that wasn’t very helpful. It was quite ridiculous for our room not to be ready when we arrived at 7:30, when check in was supposed to be 3:00. Very disappointing and it messed up our plans and night.

Everything was very clean.

It took 2.5 hours after posted check in time to get into my room.

good location in downtown Indianapolis.

room wasn’t clean and overpriced, very poor breakfast and our room was noisy due to the outside airco’s