服务还需要加强，住了三晚，其中有一天还没有清理房间

I liked that it was close to all the main attractions yet still a little off to the side which helped the street and area remain quiet. It was up on a small hill so it was a nice little workout everyday to get to the hotel. The room itself was very clean and the staff cleaned it nicely everyday.

I didn’t really like the damage deposit you must make prior to your stay as it takes around 2-3 weeks to return to your account.

Hotel is great, new and beautiful. Staff is very pleasant and helpful. Very nice atmosphere and good vibe. Location is great, you have everything you need just in front of the hotel like restaurant, most neat and clean laundry shop, motorbike rent just next to it, coffee shop in front of boutique at the corner of the street with proper Italian cappuccino Roof top pool is excellent.

Thank you, Kitty, for providing a happy, professional service at reception. The few positives are that the rooms are nice and the pool area and fitness areas are also decent. The room was clean, the AC was chilled, as was the fridge and the free water is a nice touch, if not uncommon.

Unfortunately, we found this hotel to be well short of the overall review it currently has. You should read this to decide if anything we experienced falls short of your expectations to therefore not choose RAK., especially point 1. Having travelled through Phuket for the last few weeks, we therefore have a realistic comparison of the standards and practices that should be met. Reception 'processes' are a joke. If you do not carry around 3000 baht, your only option is to use credit card for the deposit. The last hotel wanted a single 1 baht for verification purposes - quite the difference. That's not all. They said it would be up to 3 weeks before it was returned AND that it would carry a 3% charge! RAK are the only hotel we've stayed with for the last 2.5 weeks that didn't facilitate a midday check in. The TV channels available in the TV are heavily lacking. In our case, the wrong name of the guest (probably the guest prior) was displayed on the TV as our welcome. The breakfast was decent enough, but still on the side of average. No problem, except, when I had a tea (simply English breakfast tea), they wanted 130 baht!? They fail to provide any signs that this is chargeable. An embarrassment for a) actually charging for tea and b) the lack of signage. For sure, sadly the most disappointing stay we have had to-date and also things that management could resolve and improve...but probably won't.

The hotel was newly made and very clean. Nice pool on the roof and steam room. the room was spacious and comfy. The breakfast was good and claimed to have many halal dishes as well so that was a great plus point.

The location is slightly away from central area, around a 10 min walk so you are a bit away from the main busy areas. Nothing else was bad

設備は綺麗

予約時の宿泊規定と宿泊時の宿泊規定が異なる

very modern, super location, good breakfast and friendly staff

air conditioner can not be turned up and it was rly cold during the night, also a bit loud

- Modernes Hotel mit einem sehr schönen Zimmer - Die Dusche war super - Das Bett war sehr bequem aber die Kopfkissen waren für unseren Geschmak zu hoch -Das Personal war nett und hilfsbereit - Debitkarte keine Zinsen, Kreditkarte 3% Zinsen - Schönes Rooftop Pool mit Bar

- Lieblose Putzfrau (Pijama lag nach der Reinigung am Boden) - Nicht zentrales Hotel, dafür ruhiger

Accueil la picine la propreté 10/10

Emplacement

L hôtel est bien placé et confortable Malheureusement dès le premier matin la femme de ménage nous a vu aller au petit déjeuner et pendant ces 30 min elle a volé 100 eu dans notre sac à main !! L hôtel à essayé d ignorer notre demande ila. Fallu insister puis à fini par nous indiqué qu il fallait une enquête de police et des empreintes…. Et surtout que les touristes perdent souvent de l’argent donc que c est de notre faute de ne pas avoir surveiller notre argent et qu il faudrait prouver à la police que nous avions bien de l’espèce ! Et je précise qu aucun geste de leur part n’a été fait envers nous et qu ils ont ignorer ce souci Donc je ne recommande pas cet hôtel de voleurs Pendant le séjour le ménage était à peine réalisé Il restait du sable et des cheveux au sol Je me recommande pas cet hôtel qui est trop cher vous pourrez trouver à Phuket beaucoup mieux pour ce prix et surtout ne pas être victime de vols

Great facilities Location not too far from Bangla either 10-15 minute walk or 10 min tuktuk/taxi/ grab ride to everything

L’emplacement et le personnel très accueillant.

Le petit déjeuner, très chère ( pour la Thaïlande ) et très minimaliste, comme la laverie…

Staff lovely. Always smiling. Excellent rooftop and pool area. Nice food for room service. Fresh bottles water provided each day. Clean and modern. Comfortable room with robes provided.

Toilet didn't flush reliably. Shower temp limited (not v hot). Location a little out of the way if no car/scooter.

Super friendly staff. Clean and budget friendly.

It’s in patong but if it was right by the beach it would be perfect.

This hotel was new and went well above our expectations. Will definitely come back. Its a good choice as walkable to Bangla but far enough away not to hear the madness

Nothing

Amazing, couldn’t be faulted!! The room, food, location and staff were all wonderful and made us so happy :)

Calmness and staff

No toilets no privacy, Can't stay with kids or friends as the glasses are transparent and the door has a 10 cm opening

Hotel was fantastic location not really close to beach you need to walk 12 min but as hotel it was comfortable

Everything

Clean, modern rooms, Nice staff

The location is not great, toilets did not flush well and you can hear the next room and corridor.

Bed was very comfortable, design and layout of room was excellent. Very clean. Staff and service were excellent. Wifi reliable. Pool area excellent - music not too loud like many places in Patong - couldn't move the umbrellas so not always able to get shade.

So much is done extremely well with this hotel and I would definitely recommend it, however it's not perfect - There is too much noise coming through the walls from guests watching TV talking and slamning doors. The aircon wouldn't go above 23 which would be too cold. I told reception who said it could be adjusted, then maintenance guy came to the room and said nothing could be done. It's difficult to adjust hot water in the shower. Breakfast was good. A bit basic and not enough choice. Coffee good but could be better.

new and clean

location, it was up hell with no path to walk.

Super fresh/ clean. Amazing rooftop pool

Nothing

Everything was good especially the feel of the hotel.. They play very good music

Unless you are traveling with your partner/spouse ,these rooms are inappropriate as the showers are not opaque. There are no curtains.You can literally see the person bathing inside. The drainage in the toilet is a mess! You need to keep holding the flush handle for a few seconds and not release it,like a normal toilet flush. 8 out of 10 times it wont flush even after holding the flush handle. You need to wait and again flush. I hated using the toilets in this hotel!

Great value for the rate. The location is a nice and short walk away from the beach, while being significantly calmer than the heart of Patong. Very kind customer service, namely PIN who welcomed and checked me out, as well as the lady cleaning my room on the 6th floor, who always had a smile on her face :)

- highly professional staff - comfy bed and nice rooms - ok location

- rooms are not sound proof. Had an issue with a loud neighbor (not fault of the hotel), so we had to switch room.

Love the pool, Comfort Bed, Cleanliness and Friendly Staff

Location was not ideal