Location was perfect. Hotel staff very good and helpful.

Paid for a room upgrade. whilst room was ok, the location was terrible. Put on the 9th floor and all I could hear into the early hours was music from the upstairs bar. This hotel isn't really suited for people who want a quiet stay. On the whole this is a nice hotel but could be so much better. The room upgrade in my opinion isn't worth it.

tony gave us a great service

Exceptional hotel, great location for the eurostar. We had a very early start so welcomed how quiet the room was for an early night and good sleep. The beds are so comfortable. The staff couldn't do enough to help, all were polite and friendly and the tour at check in was a lovely touch. Will definitely be returning!

Nothing really. We stayed on a Sunday so some of the bar/restaurant facilities were closed and travelling with a child so couldn't use the rooftop bar. All I knew from reading the website before I arrived, so wasn't a problem. The ground floor facilities seemed very busy/crowded (think there was an event on), so we didn't get to explore this time as we might have done, but will be back to do so!

The location was great

The value for money was poor! £377 for a single night in a room without a window. On top of that we were offered an upgrade to a window for a price. I also heard a manager tell another at the reception to make sure they keep pushing the upgrades for commissions, to do this in front of a customer is both arrogant and unacceptable

The vibe and the energy from the staff was great . The location to the Eurostar and the roof top bars and restaurant fabulous . The furnishing was edgy and nice.

clean good staff.

staff , facilities and location

nothing

Perfect location and sympathetically preserved 1970s Brutalist building, fabulous rooms, very comfortable stay

Staff super friendly and efficient, rooms spacious

Nothing

Clean rooms , LOVELY STAFF and bars and restaurants on premises are trendy and fun !

20 mins uber drive to attractions because of traffic .

everything was perfect.

Staff were amazing really friendly and very helpful room was really nice and comfortable and we had drinks in the bar were great made me a mai thai which isn’t on the menu and it was perfect roof top bar was really good vibe was brilliant drinks again fantastic definitely coming back am a member of soho house and this place is ten times better

great location

room was for 3 people but the 2 beds provided were very small and did not seem the beds were double beds. they were very small. so the 3rd person was falling off the bed

the style and the comfort and the humans

nothing

Staff extremely helpful,polite and welcoming. Nothing was too much trouble.

Pillows could be better. No plug for the sink.

modern design, friendly helpful staff, great room