beach very close, Restaurant outside true very good, Staff were mostly very friendly,Room was very nice but cost an upgrade and still no hot water in the shower

Pool has too little water, Breakfast was rather poor

Nice location next to the river and beach. Beautiful landscaped gardens.

The resort website outlines a number of complimentary activities available to guests including rock fishing, snorkelling, outdoor cinema etc. however when asking for the fishing & snorkeling equipment we were told they don’t have any and the website hasn’t been updated. Many of the other activities advertised on the website were also no longer running including zip lining, off road driving waterfall tour and jet ski safari. The few activities that were still running were mostly all booked out when we arrived, despite our efforts to email and per-book via the tour desk before our arrival. Tour desk email responses were very delayed with limited information. Poor communication between resort run activities too, often getting sent in circles to talk to different staff. For example the activity sheet/board said “4pm cocktail making class by the pool” when we arrived at the pool bar to participate we were told to go to the main bar, the staff at the main bar said come back at 5pm, returned at 5 only to be told it’s at a different location, found the new location and told it was at 4pm and we missed out. This happened numerous times. Some parts of the resort were very rundown, such as the main pool area. Buffet breakfast options very limited considering the high price. We wouldn’t have made the long drive south if we’d known all of the above.

Rooms were nice as just been renovated but felt a little like a ghost hotel

Well designed resort

Just didn't feel like we got good value for money spent.

The resort is lovely. It is clean and the employees go out of their way to make tour stay as wonderful as it can be. They are efficient and very very kind ans friendly. The manager of the resort is absolutely lovely. We met her a couple of times walking around the reaort and she alwaya took time out of her busy day to say hello and have a little chat. She is a real assett.

I wasnt a fan of the meqls. I felt they were a bit overpriced and not very nice but I am inclined to be a picky eater. I found the childrens pool a bit of a concern. I realise that it is not the reaponsibility of rhe staff to maintain behaviour and it is the parents who shoild but there were so many unattended children at the pool who were running, jumping on guests, bombing and just going crazy I felt it was only a matter of time until an accident happens and as we had a baby it was actually a bit stressful trying to make sure she didnt get jumped on. Maybe staff need to enforce the rule that ALL children be accompanied by a parent.

Beautiful room with a great view. 2 pools one which was adults only. Great activities available and a tour desk to organize outside if resort tours. Great variety of food available in 2 restaurants. Chef even cooked a fish that we caught on a fishing trip for us. Staff super friendly.

The breakfast buffet if you got there a little later than start time food slightly cold. Same with the buffet dinner. We got there early but it wasn't super hot.

The staff made efforts to manage mistakes and were kind and professional. There was great entertainment and activities.

The room did not match the booking picture. This has happened often with booking.com recently. We were very disappointed but staff managed the issue.

The location and the room. The staff were over board to help me as I had heat exhaustion

The distance of reception and the room...epespecially at night

staff

too far away from airport and a little tired, needed a Reno

A great location next to the river and beach, with beautifully landscaped gardens around. Pool area and beach were good. The rooms was well equipped and comfortable. Beqa divers could pick up up en route for diving which could work well if doing multiple dives with them.

The shower drain was blocked and took 3 nights to sort out, The TV also didn't work until last day. Getting things fixed seemed to take a while! The resort seemed very quiet and lacked atmosphere. Communication wasn't clear on when the 2 restaurants were open for dinner/lunch (sometimes closed for staff training or private parties, but not advertised anywhere) and the menu at the pool bar/restaurant was a bit limited. We ate at the other restaurant one night and were the only ones there.

newly refurbished rooms nice beach

small kids pool no deck chairs or umbrellas at beach non-caring staff no service at the pool bar mediocre breakfast buffet no activities for kids or evening entertainment

Staff - really friendly and hardworking

Every event was a money making activity for the owners

The staff are the best, and they made the trip! A/c was good and quiet

Only one option for breakfast and lunch and dinner, and quite expensive.

room don’t clanging

I loved the hospitality. great service and aircon felt great. beautiful view from our room and loved the two seperate restaurants prices of drinks and food was very reasonable. loved happy hour

adult pool is abit of a walk away. booking options aren’t flexible. we had to check out 2 days early due to a family emergency and no compensation was given. didn’t like that we couldn’t control the aircon. it would be freezing at night time but we can’t adjust the temp and it was worse that we had a light blanket when we really needed a heavy one!