Nothing. Absolutely nothing. Terrible and very unprofessional staff.

Everything. You have loads to learn in the hospitality business.

The Family room was great value for money! Clean, spacious, great beds, great view, great stuff!

Nothing

Very discriminative by the front office team. Protea next door or any other place can do. If you are a foreigner yes but locals are very discriminated against

The front office staff seem to dislike local clientele. The waiters and kitchen staff very friendly and helpful

Nice spacing....nice ambience, friendly staff

Breakfast is quite poor

The hotel is right in the centre of cairo Road

Found a stain in carpet

I was not sure what to expect during my first visit to Lusaka, but I was pleasantly surprised by this hotel and all that I was able to experience due to it's excellent location (for a walker who lives to explore new cities by foot). On my first night I was hooked after seeing a gorgeous sunset from my room. Then, I was invited to their monthly reception, which was fabulous and everyone was so warm and welcoming. My room was a good size, and the bed was very comfortable. However, I never slept late because once I discovered the stairwell in the front of the building, I was up enjoying the sunrise everyday to balance out the sensational sunsets. That alone was the best part for me. Although, I must add that the Customer Service was very impressive, and everyone was very responsive. Serha (sp) in the breakfast area was always ready to greet and take care of me reach morning with a lovely smile. Her care and kindness was exemplified by everyone else I engaged with throughout my time there over the Easter holiday. I was very grateful to Matthew who took me to the extremely busy bus station early on my last day, and made sure I was taken care of for my journey to Livingstone. Such a wonderful way to be introduced to Lusaka. I'm so grateful for this experience. Oh, and good the large Shoprite across the (very busy) street and the refrigerator in the room to keep things purchased there.

Ok, I always have to preference reviews like this with the fact that I lived in Dubai for two years, so 10s are very difficult for me to give. So much of this experience did rate a ten, to include the Customer Service and the fabulous food I enjoyed during my five day/four night stay. However, there are a few things that I will note. Although not something the hotel can manage, but the traffic outside the facility is unrelenting at times. It was challenging when I had people picking me up during my stay. I also had no problem walking all around the area and enjoying exploring downtown Lusaka on both sides of the flyovers, and especially the beautifully tree lined walkway along the road in front of the hotel. Although, once again not something that the hotel can necessarily manage, but I don't know how safe I would have felt walking around there at night. I was disappointed that the live music that was supposed to happen on Friday did not occur, and no one said anything until the start time had long passed. I had asked leading up to the start time if it was still going to happen and was assured that it would even though it was Good Friday. I understand now that the performer was ill, but it would have been good to know earlier so that I could have made alternative plans. Lastly, little, but significant things would be the less than plush towels and the wait time for the elevators. Luckily the stairs in the front with the open window view became my exercise option. Overall, I really enjoyed my time here and would definitely come back. Thank you all so much!

Breakfast and location was perfect

Provide shower caps, slip ons and gowns

Extremely helpful staff, it is a classic Hilton, just what I needed at this time.

All good!

The staff were welcoming, polite and helpful. They communicated positively and respectively. I liked the breakfast that was provided every morning. I liked the quietness and privacy that the property provides. I liked the way the room was cleaned everyday.

Nothing

People were so helpfull and friendly. Worth mentioning was that I needed a taxi and the lady at the reception arranged that on her private phone (like an Uber app) and walked me outside to the taxi to personally introduce me to the driver. Never experienced such level of service!

The rain, but it was the rainy season after all

location

was given not only a dirty room, it stank of cigarettes so bad it triggered my sinus

The room was beautiful and room service was great

I was triple charged ok my account after I left and still no REFUND or communication from the hotel!!

Rooms super clean, restaurant services on point, friendly staff

Breakfast didn't have different options. It was a repetition of the previous day