O hotel em si é bem localizado pra quem tem voo saindo de Guarulhos! O atendimento do Douglas fez toda a diferença, que nos ajudou muito na chegada inclusive conseguindo um early check in! Muito educado e simpático!

Chegamos num calor de 33 graus e o ar do quarto só refresca a peça em si, passei muito calor na sala e nas outras peças, até porque nosso quarto era estilo flat e bem grande! Outra coisa, não havia um serviço de maleiro! Chegamos dos eua com 4 malas e tive de fazer 2 viagens pé subir até o quarto!

Era 31 de dezembro, na véspera de ano novo e ficamos sem jantar algo especial, acabamos por comer uma comida congelada como ceia de réveillon. Anteriormente eu havia entrado em contato para saber se o restaurante estaria funcionando e me asseguraram que sim. Não tive suporte algum!

Próximo ao aeroporto de Guarulhos, com transfer.

Preço do café da manhã.

grande

Espacio, conforto, cercanía del aeropuerto

Nada

Organização, atendimento e Higiene

Limpeza e cordialidade dos funcionários

Preço do cardápio caríssimo

Estrutura do quarto muito confortável e atenção da equipe

No es un hotel 4 estrellas. Ordenó la cena y pido 3 cocacolas con hielo y me traen un vaso con dos hielos y dicen que esos son los hielos que tienen

Very outdated lacks comfort or sense of coast comfort. No textiles all black too cold and un peso able. I have stayed in other mercure and expectations are better

Not beautiful bathroom was horrible

The apartment is comfortable and has two rooms, one living room and one bedroom. There are amenities such as wardrobe, water heater for tea, sink, desk, table and sofa. There are TVs in both rooms. The breakfast is excellent.

Although it has two rooms, the room is a little tight for Mercure standards. Parking is paid and expensive (R$32 or approximately US$6/day).

It is such a comfortable hotel, with a shuttle to the airport - and it is close to the airport - with comfy bed, excellent shower, silent, and very nice staff.

Nothing to complain about exactly, nonetheless, there is a limitation on the shuttle schedule, and the visitors must be aware of it.

Nice accommodations

Staff could remember to validate my card key next…

The room is big and comfortable, like a little apartment with a kitchen and a little office

Near by the GRU airport. Good staff. Good accommodations.

The food we ordered from room service was not very good.

Very spacious room, windows open (slightly). Functional small kitchen, filly equipped. The pool is very nice. I could relax there before a very long flight, by the pool, under the Sun. The room was very clean, great shower, comfy bed, very potent air conditioning. Friendly staff. Good breakfest. Very convenient shuttle to the airport GRU. Relatively close to parks, cafes and shopping mall.

The breakfast isn't very impressive, but I suppose that's not the focus of the hotel.

very modern building and facilities! comfortable and clean. perfect for a lay-over in GRU.

The room is a good size. Everything was very clean. Check in and check out were very quick and hassle free. Staff very polite and helpful. The airport is at a distance of 10km, on the weekend it takes 15 minutes to the airport. The hotel is close to the center of Guarulhos, with supermarkets and snack bars at a very close distance. If you arrive at night, you can go to the gas station next door, a 2-minute walk away, where you can buy water or even have a snack. Logical, although the hotel is in a quiet place, there is always need for attention at night. The internet is very good.

The breakfast, although it had a lot of variety, I noticed that it had some not very fresh foods. The hotel is empty at the weekend, perhaps this has influenced the quality of the breakfast. Although the room was clean and organized, there is a need for maintenance in the bathroom shower, as the sealing silicone was very black, not a very pleasant sight to see.