proximity to the sea, plenty of sport courses, nice spa (albeit not free)

iberostar have a system called « star prestige » which basically gave some benefits to the 10% of clients paying a huge premium. All the nice features are reserved to these clients : table with see view at the restaurant, best rooms, private spaces… As a consequence, for the 90% (like me) remaining clients, the experience is definitely not a 5 stars one. Our room had a view on a very noisy road… forget about the see..

- extremely friendly and professionall staff - stunning and savorous variety of food and drinks - neverending cold&dry cava - room with pool access gave us maximum comfort and space - ocean view and direct way to the beach

- beds could be in queen or king size, two single size combined in one are not my favourite

Beach

View was outstanding. We loved the fact that the pool area was so spacious. We loved the fact that there were cushions on the sunloungers. We loved the space around the hotel, so many seats and loungers I cant imagine that it would ever feel crowded. We liked it so much, I am bringing my parents here in March. We also loved that when we said that we were not happy with our room, the staff were incredibly accommodating and we were not made to feel like we were complaining. The lady we spoke to (Irish lady) was very professional and open in explaining how she could help us and we were able to select an alternative room from the same catagory when it became available. She even showed us on a plan which rooms were in our catagory (standard). This is the most professional way we have been dealt with when requesting and alternative room and seemed like a very fair way of doing things. On previous holidays this has runied the first day as it felt like an argument but the team at this hotel were incredibly accommodating and it made us walk away happy.

Some staff were slow with taking orders for drinks. They would do other tasks and ignore you which I found strange in a 5 star hotel. Some of the surfaces around the pool were slippery when wet.

clean, rooms beautiful, facilities great and staff very courteous

our one night stay was on New Years Eve, having stayed at various hotels at this time of year there is normally a gala dinner. the price per person almost doubled on this night. The disappointment had to be the food (which was nice) however considering the price and New Year’s Eve , the food did not differ hardly from any other time of the year, there were queues at each counter when selecting the buffet style layout, even though they gave us designated times to attend our dinner . In short the only difference was that guests dressed up. Expected more from this 5star hotel on such a special night of the year!

The hotel is lovely clean & staff friendly rooms decoration good with comfy beds.Fresh water provided in lobbies all you could wish for.

We went there New Year’s Eve & expected a gala dinner for what we paid for we were very disappointed also with the entertainment.The young group put on a good display but we have seen most of it before.The entertainment outside was very good one man singing another on a keyboard.We have been to many hotels on New Years Eve but afraid to say they were much better & cheaper.We do like this hotel so please inprove on the food.

Couldn't park ..asked to move table having food..by rude lady... whent somewhere else..not 5* more 3 ...long walk to room TV bufferd all the time

Ok room

Everything is great. Room, facilities, buffet quality & diversity, with changes every day. Location is great close to the beach. Staff is very nice & attentive.

Nothing all great. But I have a suggestion which is to go back to adults only as the other two Iberostar hotels near by are more suitable to kids

Very clean, great staff, great food choice! really enjoyed our stay :)

Location near the sea Modern rooms with nice view Pools and snack bar SPA Offers a lot of options how to spend your vacation time

Nothing

the giant building‘s architecture

the pool area with all chairs, crowded spa massage therapist trying to sell products after my massage

I liked the food and the view towards the sea

At the arrival we had very unprofessional staff on the reception that did not take us to the room and as the elevator was not working we could not find the staff-elevator that guests were supposed to use in emergency situations, room was very bad, far away, with horrendous view towards the road and we asked for different one which was changed on following day ... The other minus was bathroom , sink was blocked , not supplied with any essentials like shower cap, earbuds etc.

Absolutely fantastic hotel. Friendly staff, always ready to help. So open, smiling. Location could not be better. The meal is outer space at all. That was really excellent vacation. All inclusive was worth it.

N/a

I enjoyed a lot my weekend at the hotel. The service was very good, facilities and location also very nice. My room was very quiet and even if I had a lateral sea view it was not bad :) Bed was very comfortable.

-

food is perfect

very big hotel, pool is full, restaurant as well. You really need to walk a lot inside the hotel and walk is not very pleasant.

Everything . Stunning hotel , beautiful rooms and pool area. Restaurant food was superb with so much choice

Nothing

Excellent food. The prestige package is well worth it. The staff were super friendly. The facilities were amazing. We also hired a photographer who worked at the hotel to take pictures and videos one evening and I highly would recommend this.

Absolutely nothing

The property was exceptionally clean, and in a great location. It was also right on the beach which was perfect.

I have no complaints about the property!