the best room ever! very spacious room and bathroom. we booked a family room with a bunk bed. excellent buffet breakfast-located at sunway resort hotel.

im sure i left my white dress inside the room in the wardrobe. i called the housekeeping next day and he said there wasnt reported lost and found from our room. he promised to call me if they found anything but he didnt. im still upset. should be more thoughtful on returning others property.

The rooms are clean and the hotel is well connected to mall, theme park and eateries.

The NOT FRIENDLY and not helpful staffs. We didn't get 1 of our room key on time. The staff promised to deliver the key to our room but never (1st time). 2nd time, I queued for 45mins (queue at 3pm)at the reception and was told the room is not ready AGAIN. AFTER 45MINS OF QUEUE! and again, I was promised that they would contact me once the room is ready and not surprised that no one contact me despite having the WhatsApp customer connect service. The queue at the reception was horrible. There were easily 20 guests vs ONLY 2 working staffs during the peak period( do see the photo). When I approached one of the staff about this. I got this respond " ohhh...now a days hard to get worker lar mem". Then I asked further if they are going to open up more counter given the queue + (the not staffs ). The staff that I spoke to replied to me, " yah lar madam, I am also not happy working here." What a joke?! The customer service from this hotel is rubbish.

ممتاز

Breakfast is good with variety of foods. Location is perfect for leisure.

Parking was difficult as it was full. I have to go round and round.

Excllent location and very accommodating staff

The dark colour soap and shampoo gel bottles make it difficult to see if bottles are empty. Housekeeping tends to not check and on a couple of occasions had to ask to refill them. The electric kettle power cord is ridiculously short and very inconvenient.

Old furniture and lousy customer service

Lousy service at the front desk

Location

Dated rooms

No swimming pool in the hotel. It must be clearly mentioned in the website in order to not confuse guests. Both breakfast location and swiming pool were not available in the hotel. We were obliged to make almost 20 to 30 min trip through mall and building to reach another pool in sunway lagoon hotel. When we complain about this point, the manager did not take the complain seriously and he did not care at all. Moreover, the carpet smell is really bad and the hotel needs definitely renovation. Finally, they clean our rooms only when i call the reception even though i have hang up a make up room stickers on my door. I regret staying in this hotel and i will not make an an option in my third visit to malaysia.

location

I booked a suite room, but it's in an old section with outdated furniture, which doesn't match the hotel's reputation

Location

Cleanliness

location

facilities

Chose this hotel because it claimed to have a private bathtub. Disappointed because the room did not have a bathtub as stated. Should have read the reviews before booking.

Location is good, link all the way to mall, no need to worry about weather.

Check in is slow, waited close to 30mins to check in

Located within the Sunway Pyramid Mall so your food options are unlimited. There are convenience stores also a few Nasi Kandar right outside the front door so 24 hr food is available too. A coin laundry on the other side of the road and across the foot bridge. Room size is also generous, I could actually walk around the room.

The room temp was set to 30C which made the room smell damp. After turning up the temperature, the problem went away.

Hotel is overall is clean and location is central

Bathroom floor mat no provide, shampoo and Body wash refillable. Poor hygiene. Water will stuck during shower.

Breakfast was good and the location too.

The bathroom drainage, we had to change room at 00.30, No scale facility available....