The unique atmosphere of the convent made it enjoyable to explore the building which was an old convent with lots of original features. So there were lots of areas to walk around,sit in or even play table tennis inside a big room. The bedroom was large and had a balcony. It's situation next to the palace was excellent for walking around the town.

The bed was rather firm but large. We would have liked a kettle in the room to make a cup of tea.

beautiful setting. excellent breakfast

somewhat disorganised

This historical convent was turned into a hotel in the 1990's. The building, with its architecture, murals and courtyards, is charming. However the hotel needs to be updated... new mattresses and modernized bathrooms would be a plus.

Customer service was greatly lacking. To begin, when the young woman at the desk staff offered to help us with our bags, she took us up one floor in the lift and said, "Your room is that way," indicating the direction. We walked along a long stretch of an inner courtyard, turned the corner and found our room number 104 inside an alcove. There were 15 very steep steps in a darkened stairwell up to our room. Help with the bags should have included going up these steps. The room was a suite...nowhere in the description was it mention that ALL suites at this hotel are on the top of steep stairways. My husband, with difficulty, went up to see the suite; he said it was lovely but unheated. Due to mobility issues, I immediately went to the front desk and asked for another room. The same young woman showed me a room on the first floor that was easy to access, but said there was a price difference. According to Booking, the suite I had booked was 100 euro more per night. I asked for a price adjustment, sighting that the suite's location was not conducive to senior citizens AND, again, that the stairs had not been mentioned in the description. She said she would give us a discount. The next day, at checkout, with another young woman at the desk, I saw that our "discount' was 5%; they were still charging us the price of a suite. As we had not paid for the suite ahead of time, this wasn't an issue of a refund...they could have charged us fairly for the room that we did use. Expressing my displeasure, the price of the room was lowered, yet it was still higher than the listed price on Booking for that weekend. The young woman at our checkout was very apologetic and of all the staff we encountered, she was the most professional. Regardless of our reservation, expecting us to pay the price of a suite when we used a regular room was unethical. The fact that we had to bring this to their attention leaves us with an unpleasant memory of this hotel.

exceptional location, very nice building, very nice staff

property needs to be better looked at, staff very nice but not very professional

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Right next door to the Palace, free parking inside and outside the Pousada grounds, excellent WiFi speed (considering the thick walls) Very spacious rooms, separate wardrobe and armchairs corners, plenty of English speaking channels on the TV, central heating in the room worked well. Entire hotel was warm with fireplaces in the several lounges. Complimentary bottle of water daily. Easy walk into town centre and good choice of restaurants that were opened despite middle of winter. Close excess to the Armoury & Hunting museums (very impressive) and Castle.

As usual for me, the beds were too hard and on the first night, the shower temperature was only warm. Eggs & bacon at breakfast was only warm (disappointing) despite good choice of cold cuts, local breads and fruits. Nespresso coffee machine saved the breakfast!!

The building is bountiful with a lot of history.

The bed not very comfortable

Exquisitely decorated rooms with quiet ambience. Perfect for a restful family holiday.

The room temperature somehow always felt to be very hot.