Everything was perfect

Nothing

cute authentic village

the interior felt stale and the pictures didnt match reality. The place had an old fashioned feel. The pool area needs a refresher. Didnt justify a 5 star hotel at all.

Amazing overall facilities and staff.

The temperature of the water in the swimming pool was not as warm as expected.

Pools and hydromassage

Endlessly interesting. So many unique and random design elements. Amazing array of raw, natural and polished mosaic marble features. Brilliant pool and out door relaxing area. Big beautiful rooms . Lovely chocolate and port welcome. Friendly staff knowledgeable about the history of the hotel and the town. Fabulous food at the restaurant.

The amazing art and decoration is a disjointed and random. It was a brilliant experience and delight to see each thing but it left me with a strong desire to reorganise and align the decoration.

the rooms were nice and clean. location is great. parking in the garage is good.

the food in the restaurant was very bad. do not eat here. we stayed in SLH hotels before but this is not according to the standard. staff informed us that their restaurant was closed couple of months ago and the neighbor restaurant is now their place but again not SLH worthy. furthermore had a lot of kids in the hotel, we were slightly overwhelmed by this and their noise😞

hotel was clean. breakfast was good and in a lovely setting. the pool and spa areas looked nice, but we did not use.

in general, this hotel did not meet expectations as a “Small Luxury Hotel of the World.” while staff tried hard, most seemed to be new and clearly being trained (possibly due to post-pandemic). the marble decor everywhere was gaudy and mismatched. the hallways and our room were musty. also felt out of place in the small otherwise humble town. in hindsight wished we’d skipped this stay, which was a stopover between Douro and Algarve.

Lots and lots of marble everywhere very nice, large rooms, hotel all good.

Restaurant was OK. Would have écpected more. Food wise but also ambiance was expect more high end. But basic

staff was very nice. food was good

deco

Only the location.

It was the most UNPLEASANT stay I've ever had. The whole experience was terrible. Me and my sponse stay 2 nights and I do remind this is a 5 starts accomodation. We had 2 meals in the hotel. During the first meal I got plastic pieces in the food. I have almost swollow the hard plastic found in my dish. The 2nd meal, dinner, had no taste at all (we had secretos de porco). When we asked to pay the meal, the waiter asked to pay at the bar that was located next to the lobby. I had to stand up, walk to the bar to pay our bill in front of the other guests sitted having a drink. This is out of this world! Our room was located in the ground floor, 10 meters from the bar and there was a guy playing piano until 23h where at the check in we were told that the piano would stop at 22h. I do remind this is a spa, where we are supposed to relax and not having music coming into our room when we try to rest. This is definitely not a 5 stars hotel, I would not even rated as a 4 stars. After all the incidents, specially with the plastic found in the middle of hamburger I was expecting to have someone coming to us to apologise for the bad experience. I had to call the manager to complaint about all the incidents we've faced. They still made us pay the 2 nights, and only the 2 meals were offered. I DO NOT recommend this hotel spa to anyone. Is a total waste of money. Again, it was the most terribel experience we've have ever had in an hotel. Stars is not everything, many 4 and even 3 stars hotels are 10 times better than this one.