Tight car parking

Location Staff Clean

The food was pretty good and the room was very comfortable. I loved the bath!

The elevator was quite loud unless I had the tv turned on, so I could hear every time someone was using the elevator at night.

Didn't have breakfast

Great location

Great stay! Staff were excellent

I booked through booking.com which advertised breakfast included in the room rate. When I received the booking confirmation, it didnt show breakfast inclusive so I made contact via email on July 2nd at 2.15pm and only received an auto-response stating I had contacted the Novotel outside of their normal office hours. When raised this with the hotel duty manager they were in denial of the facts, even though unable to check because booking.com were also uncontactable.

everything!

It was very comfortable. One of the best hotels I’ve been to.

Everything was amazing, nothing was bad.

Overall good experience, Nice property

The room was basic but perfect for our requirements with 2 double beds and an ensuite bathroom. It was centrally located with a glimpse of the sea.

Housekeeping could be improved. It appears that most people perhaps only stay a couple of days so housekeeping do basic cleaning daily, which does not include vacuuming or dusting. With us staying 2 weeks and no dusting or vacuuming done after a week (we could of written in the dust) we had to ask reception to follow this up. Some days we didn’t get enough towels for the 4 or us, the toiletries (shampoo, hand soap etc) were not refilled and a lack of toilet paper. Improvement could also be made with the breakfast service. We only used it once, mainly due to the cost, but also because once we did have it we didn’t want to have it again! We arrived at about 8.30am (it finishes at 10am). Of the items available - small amount of each, bacon, eggs, mushrooms and beans- they were cold and people were left waiting quite some time for items to be replenished…many people hovering around the counters. Of the hotels we’ve stayed in in Wellington before this would have been the saddest cooked breakfast we’ve had in a long time.

fresh fruit

no eggs cooked your way

Great Location

all good ,

Room

No sky tv

The view

Two double beds we were supposed to have one double and two singles

Location

Good location, easy to find. Two-way access to different streets.

The parking lot is very small, not cost-effective.

The hotel is in slope , if you carry yr luggage without a car , it will cause headached!