All of the start we came into contact with were helpful and so friendly.

Very expensive.

We grew into the hotel, when we first arrived it felt like a “corporate” hotel, staff saying hello because they were told to rather than it being genuine. The hotel was fantastic, we had a room with a port view out of one window and table mountain out of another. The breakfast facilities are superb, the best we have encountered on our many travels.

The pool was cleaned spotlessly each morning and the attendant did a great job, there are a number of gulls that occupy the area and regular bathe in the pool or fly over. At one side of the pool there can be poop stains from the birds and some guests were also hit! We have visited other places that have taken a hawk around the poolside area and that has kept the gulls at bay, perhaps the hotel should consider something similar?

Essen war gut, Zimmer geräumig, Lage super

Es hat aus der Dusche im Abfluss gestunken, die Flipflops, die man als „Geschenk“ bekommt, waren getragen und schmutzig, am Bademantel waren Make Up Spuren einer anderen Person, das Hotel hat eine gebuchte Tour vergessen zu organisieren, weshalb wir eine Stunde auf einen Fahrer warten mussten, in der wir keine Getränke angeboten bekommen haben und es wurde sich nicht einmal dafür entschuldigt. Stattdessen hat man und mit Ausreden gefüttert und im Minuten Intervall vertröstet. Dass wir deswegen nicht auf den Tafelberg konnten, was danach geplant und bekannt war, hat niemanden interessiert. Wir hatten nur den einen Tag in Kapstadt. Sehr enttäuschend. Und das bei dem Preis.

The design of the entire place, especially the lobby. The room size is small compared to the balcony (which is huge), and the bathroom looks great. The staff is amiable and attentive to details. The breakfast is delicious. My younger son loved playing in the kid's room.

Everything exceeded my expectations.

Loved the location, the staff

Service in the bar area - multiple occasions when we were waiting a long time, and response time was lax. Breakfast menu could have also been improved.

Birds are so noisy, not possible to sleep at all. Bird’s poo is everywhere, very dirty.

Stellar customer service, beautiful property, great location on the waterfront! Very safe walking to and from the hotel and waterfront restaurants & shops.

The seagulls at the pool are a bit of a nuisance, though I'm not sure what can be done to mitigate their presence.

Room service was fantastic. Everyone was incredibly welcoming and accommodating. Exceeded our greatest expectations!