Food was good, entertainment good...staff was good their response was good to request. Pool was good, slide was excellent. There wasn't a adult pool for Adults only

Bathroom poor in that it needed to have a stand in shower with glass doors not a bathtub with shower curtain, room was smaller than expected. Quality of TV picture was poor.

I like the activities and my kids enjoyed the games room amenities. Love the games room. Wish it was like before though with more options.

The chairs on the balcony could have been a bit cleaner. It seems they were soiled.

Lazy river and slides were fun for kids and adults. Most of the employees were cordial. Room was thoroughly cleaned every day. Shows at night were entertaining. Location is great if you want to stay within the Montego Bay area and 15 min from the airport. The kids enjoyed the in-property sail and kayaks.

Hotel needs an overall upgrade. It is very outdated. Main dining area is hot, dark and smelly. Food was not the best even for a buffet. Air conditioner barely worked inside elevators. I informed one of the employees and he told me to go complain to the main desk otherwise nothing will be done about it. There was no garbage can in our room - main area, only in the bathroom. There was also no lamp on the desk and the room was too dark at night with just the lamps next to the beds. When I called the front desk to inform them of the missing items, they told me they didn't have them. However, they appeared in our room later on. Someone brought them while we were at the pool. There was no fan in the bathroom so while showering all the toiletries got soaked because of the humidity. The beach area is very small so you can't really walk on the beach. The cabana rental is $99 per day which seems excessive in my opinion. One of the restaurants required additional payment. While the amount was not outrageous, the food and ambiance were disappointing. Not worth the extra money.

The food is great Staffs are professional and nice The activities are fun and exciting!

The night club was a bit boring

The view was good; staff very friendly and welcoming.

Room had slight damage on cupboard doors.

The hotel is clean and had a wide range of food options.

The amenities are basic for such a brand as the "hilton". Lots of smaller hotels have better amenities for cheaper price. I thought I was going to get a "wow factor" but was disappointed. Additionally, the entertainment was poor throughout the day and was overall boring.

I loved the fact that we had a lot of activities to do, the staff at the front desk were professional and nice, the female staff did behave extremely helpful and professional, the rooms were awesome and clean. The food was awesome, through and through! The music was also great and the best part of our trip was seeing that The Hilton is the only hotel we've been to that support craft vendors, they were able to come and sell at the jerk section and then in the evening while the band was playing, wooooooow!!!! That is truly unique and I believe other hotels need to follow The Hilton’s lead. The slides are sweet! Jacuzzies work.

To the point, the male staff. Majority of the them are not professional. Eyeing down your guest(looking on a woman like you want to sex them), flirting with them is crazy sexual harrasment. You don't want that to be escalated. Especially those at the pool area by mangoes. I know they are flirting because I am Jamaican and I understand the dialect. The guest may not, but we do. Even with us, wherever we walked to these males would be staring my woman down and I clearly understood, ok, they are just not professional in this way. A few were, but majority of the male staff seems thirsty. That is not my experience at Jewels. No matter where you are on their property, their male staff is well behaved and exercises self control all the time. The guys at hilton for the slide area should be moved. The one at the top slide is proud and disrespectful, I avoided the big slide due to him being present(delroy). Yes he's the one who fanned me off when talking to him. The guy at the second slide is a straight up flirt and he shouldn't ask guest to clear the tubes out of the lazy river, he should do it. The carpets in the passage way to the rooms are all paced with dust and needs to be replaced with something that is not a dust trap. The smell bad and caused me to have three asthma attack while at the hotel. Please get rid of them. I think the dust from shoes mixed with the water that drips off of guest creates a mold smelling passage way. It smells cheesy and old. Even now my throat feels bad. Beach front should be cleaned up. A lot bamboo leaves line the property. Staff at pool chairs shouldn't shout to tell you in front of other guests that you can't sit there. I think she could've walked up to us and communicate that or put reserve signs on seats that you don't want guests to be on. The music selection on the intercom system is not good either compared to jewels Grand.

I was stratify with everything.

None