المرافق

دخول الهاوس كيبنق علي فالغرفة وانا متأكد تماماً بأن انارة عدم التنظيف كانت مضأه وثانياً اغلب الموظفين يطلبون المال

Good

Good

تعامل الموظف كان ممتاز ونظافة الفندق وموقع الفندق ممتاز

كل شي قريب من الفندق موقعه ممتاز لسياحه

Staff very helpful

We are not told about the swimming pool out order. Our room is very dirty dust everywhere as they were doing some work outside. Our view was disgusting. I was very disappointed. I had to ask them to get my room cleaned twice but it wasn’t still clean enough.

The hotel is newly renewed which is amazing everything from lobby to the rooms are new except for the pool which is still WIP .

I didn’t like the stay because of too many reasons 1- staff at checkout were rude I had to wait for the manager for more than an hour. Meaning my checkout experience was awful they said you need to pay 1000 pounds for room service which we didn’t order!!!!!!! The manager was literally investigating and questioning us like criminals. 2- lobby is full with drunk people at night 3- room dine in menu has limited varieties

الاونج

اعجبني ان الفندق مجدد ونظيف وموقعه ع ممشى اهل مصر والنيل

لم يعجبني الموظفين كثيررين السلام والتوديع وكذللك تنظيف الغرف يدخلون وحنا نايمين معا نطلب منهم عدم الازعاج واذا نظف يرجع يدق مره ثانيه انا اللي نظفت عشان الكرامية والبخشيش مررا مزعجييين

النظافه

ازعاج التنظيف

الموضفين العاملين ف الريسبشن تعاملهم جداً سي

The overall hotel experience and facilities

Everything

I would like to take this opportunity to thank Ms. Rehab for her professionalism in sorting out the conflict i faced with one of the reception staff.

طاقم الاستقبال ممتاز ومتعاون جدا واشكر الاداره علي وقوفهم معي عندما حصل ظرف صحي للعايله طاقم النظافه جدا متفهم وبشوش وتعاتب راقي كل مافي هذا الفندق رائع جدا

التدخين من الضيوف في اللوبي هذا كان مزعج

الموقع والهدوء

مزيدا من النظافه

I really liked how comfortable the place is and the location was perfect 5/10 min away from every good restaurant or activity around cairo ,, the cleanliness,, the atmosphere and the service,, all were perfect

Very clean Comfy Good price

كل شي

السرداب احلى شي

The hotel is so nice very clean the service room it’s really good a little bit slow but they are good but the all the stuff in the reception is so rude very rude I never ever ever seen any hotel. The phones guest 2× 10 o’clock in the morning to remember them they have to check out I feel with all the stuff in the reception is so so rude very rude it’s so expensive hotel, very expensive compared for the other hotel besides them you have to pay for everything even the parking for the car you have to pay for If you would like to visit this hotel, you have to make sure you got loads of money and you’re gonna pay for everything. This is the second time for me to stay in this hotel, but never againl

من اجمل الفنادق الي سكنتها في خارج المملكة الغرف ممتازة وتليق بمستوى الخمس نجوم سرير مريح بشكل ادمان ( تحس بتأنيب ضمير إذا ما نمت فيه 8 ساعات 😂) أكرمكم الله دورة المياة رائعة احب ان اشكرك .. موظف الاستقبال الرائع / مصطفى مسؤولة التنظيف بالفندق اسمها ( بسمله ) ان شاءالله ما اخطات بالاسم كانت حريصه على ان تكون الغرفة في أبهى صوره رغم اني حددت اثنين من موظفين البنك إلا ان للامانة الكل كان متعاون ويبحث عن راحة العميل من مشرف عند الاستقبال الي اصغر موظف

I liked the renovation of the rooms

I disliked that it is not suitable for families or married couples as most of the hotel residents are young men which causes noise and unpleasant atmosphere.

الموقع و الديكورات

الغرفه حاره والمغسله طافحه وتم تغيير الغرفه لارضاء العميل ولكن بالغرفه الثانيه لباس الروب كان فيه قذورات وتم احضار الطعام بارد جدا وناقص

الاقامة كتير ممتازة خدمة الغرف ف الدور ال 21ممتازة اية ومحمود ومشرف الدور

الاطلاله كتير ممتازة

أداره الفندق وعلى سرعه إدارك الاخطأ البسيطة من الاقليه من الموظفين و الأخطاء وارده في كل مكان لأكن الإدارة تمتلك أساليب في احتواء المشاكل وامتصاص الغضب من النزيل حتى قبل الاطلاع على جميع الأطراف والوصول إلى العمق .

يوجد لأكن دون ذكر لأني على يغين في المستقبل القريب في المره القاده لن اجد ما سوف يزعجني

الغرف جميله وموقع الفندق جميل

Nothing

the checkin: long wait, and the staff doesnt even greet you the noise: the music coming from the "club" was so loud in the lobby, it will give you an instant headache the elevator: they are old, so the magnetic keys dont work very well the cafe (in the lobby). the staff does not even acknowledge you, and when they finally bring your order they fill the drinks with ice and over charge the room: small the housekeeping : seemed annoyed to bring a towel and waterer priced overall its a one star hotel pretending to be 5 stars..... I would avoid sitting in the lobby you will see many prostitutes (the are friends with some of the staff)

The location of the hotel is good

Cleaning is bad

I liked the aesthetic design of the hotel along with all the provided services

I was strongly disappointed about the mixup upon check in about my reservation, the 1st receptionist lady said my reservation is not there at all then we waited for 30mins and she said I need to contact Booking services so I sat in the lobby to call and explain the whole situation, then it turned out it’s just a name spelling and she had my confirmation number since the beginning but she wanted me to edit the name via booking calls services! Despite that we’re tired and waited for an hour there.. I believe that receptionist should have more education and experience on how to handle these kinda situations efficiently while providing comfort to the costumers. That situation was exhausting and busted our entire day ..

N/A

Very dated property

كل شي

السعر مرتفع

Staff specially reception manager Mr. Ghareeb Location Cleanness

Safe Box was not working Bathroom design is not good Prices are very high

الموقع

ارتفاع السعر في موقع بوكينج مع العلم انني حجزت وحدة اخرى بنفس اليوم اقل من سعركم و اليوم الثاني حجزت من مكتب اقل من سعركم 45٪؜

توفر كافة الاحتياجات السرعة في الاستجابة الخروج متأخر دون دفع الكونسيرج خدماته رائعة الهدوء خارج الغرف

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