always a good choice for staying in Suzhou

the toilet seat costs more than the TV

Great facilities and location

Staff did not communicate Covid related information - e. g. gate closures making it difficult to access the hotel and were unable to provide clear, accurate information when aaked. During my stay everyone had to queue for PCR tests at 7am on two consecutive mornings. I was only informed about the second round of testing. Despite using the 'Do not disturb' sign I was repeatedly interrupted by staff knocking, shouting and calling (as many as 4 separate times each day) to confirm whether I really wanted not to be disturbed or actually secretly wanted the room to be cleaned.

The hotel is beautiful, the staff speaks English and there is complimentary breakfast (both Western and Chinese) and a breathtaking view over the city. The room was spacious and had a kitchen, a bathtub, a mini refrigerator, very comfortable.

Two things: 1. living there you need to consider the fact it is not close to city center or subway, so it's either taxi or bus. 2. Specifically for winter: we stayed at the top floor and perhaps there was no one living there for several days, but when we returned to the room after a day exploring the city, the room was FROZEN. It took us an hour at least sitting in our coats and sweaters to heat it up enough for us to change clothes. This is something the hotel should consider, as the A/C is pretty bad at heating up.

Fast check in and helpful customer service. Nice room - clean and tidy.

House keeping could be quieter in the morning as it disturbed my sleep!

I am delighted with my stay at the hotel. The rooms are clean, bright and spacious. During my stay I enjoyed the view. The location of the hotel is excellent, the metro is nearby. The staff is friendly! Thank you very much! I will definitely live here next time!

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Location was v good and quite. Breakfast could have more selections. The room cleaners were excellent and very kind.

A cleaner was cleaning the chairs outside the hotel, beside the road where we can sit and smoke. She pick-up bottles and c butts and just throwing it towards the road - not a good thing to do. This action by the staff shows that Management needs to train the staff and be more observant.

Very easy going hotel. Nothing but a very nice place to stay in a great location. Always my place in Suzhou….

Can’t say much to dislike. The security at the front gate is very busy and it can be a wait to get in, but once in, it’s just what I like.

Great stay

Great apartment style hotel and great customer service

Nothing to note

The entrance is a bit awkward if you have got many suitcases. The driver will have to go a long way to find the east entrance , go through all the many blocks of building before finding a drop off right outside the real front door ! Otherwise everything is ok .

The entrance is a bit awkward if you have got many suitcases. Hard to explain but once you come across to this situation , it’s annoying .

Great room, with clean and functional facilities. Great rate so overall very satisfied.

I had to leave early and they were unable to provide me with any breakfast, even uncooked items like bread or fruit.

Clean and cozy, amazing view of the city!! Great location, quiet and beautiful neighborhood with lots of trees etc. We enjoyed our stay very much!! Will definitely book again.

Not really.

Liked everything. Will stay again. Great rooms.

Convenience stores nearby. Close to a subway station. Bar with western food and drinks close by.

Check-in could have been smoother. Processing foreign passports seems to be an issue. Security at the gate could be a little friendlier is allowing access to guests.