Todo excelente !! Desde la llegada la gente de la recepción en el check in fue muy amable, el servicio y la atención de todo el personal fue optima, la habitación y el baño espectacular y ni se diga la ubicación, será la prioridad de hospedarme ahí en mis próximos viajes a Madrid.

Nada... En realidad el haber estado pocos días fue lo único que no me gustó !!

Cleaness and room design

Missing outlet in one side of the bed

El servicio de ASCENSORES

El personal

Nada

Friendly and helpful staff, comfortable & huge bed. Clean room and facilities, everything was great.

Price

La ubicación, con fácil acceso a la M30 y a dos pasos del Metro. El buen funcionamiento de los ascensores. El parking. El aire acondicionado.

Habitación no muy grande, a patio ruidoso y con ventana de apertura limitada, que obliga a utilizar toda la noche el aire acondicionado. La cama, ruidosa y algo dura.

El Hotel muy bien ubicado, cerca a la estación de metro, sus habitaciones confortables limpias, tenía calefacción muy importante en esta época. El personal muy amable.

Precio y ubicación

todo ok

Quartos amplos, confortáveis, café da manhã com variedades locais, muito bem localizado.

O bar fecha cedo

Era un hotel superbonito, con una excelente calefaccion, los baños superamplios, camas comodas y espacio en la habitacion

Nada

La tv

Tuvimos un problema con la habitación y no se resolvió de la mejor manera

Las instalaciones, el servicio del personal

Excellent breakfast, very friendly staff. Close to Retiro. Had a great stay. No complaints.

Modern and clean

All good

We were on the 13th floor so very good view from the window. The room insulation was excellent, althogh the hotel is on a busy road we couldn't hear any noise from the traffic. The bed was really comfortable and the bathroom spacious and clean. The staff was very friendly and welcoming. It was very easy to catch the bus from across the road to go to the centre and visit the Prado and other major sights of the city.

location

no swimming pool

beautiful hotel

slow elevators but that could also be that I am an inpatient American.

the AC didn't work in the room, I had a sleepless night, I called recetion several times but no one picked up, only in early morning they picked up and turned it un, very disappointed

Price is very good for the exceptional quality of the hotel! It is not directly in the city center, but you can get there by metro in less than 15 minutes. The personel was also very nice.

Great room, nice staff, good neighbourhood

The mattress is pretty uncomfortable

very helpful staff

there was no kettle/tea making facilties in the room

Friendly staff, well appointed room, in a good location with easy access to the city centre. we enjoyed our stay.