Modern rooms, excellent location in walking distance to main squares, shops, restaurants etc. Main museums and palace are also 15-20 mins walking distance.

Parts of the hotel were under construction, as well as the area next to the hotel. Other than that it was perfect.

Buffet, room

The staff could be a little more friendly.

Great location , good room size and comfort, breakfast was very good

Not knowing refurbishment was going on which made getting to our room a little awkward at times

It was a very big spacious room in a great location. The staff were helpful.

The room faced the inner courtyard & was very very dark even with the lights on.

The location is ideal if you are looking to stay in the center. Hotel is modern and undergoing an upgrade. Room for solo travelers are good and quiet

Second stay here and I can say that Staff are a bit of “hit and miss”, some are friendly and welcoming ( the restaurant staff in particular) others ( in particular the staff at the reception) are border line rude (I am fluent in Spanish so nothing is “lost in translation”)

Everything. Specifically, the concierge made available an electrical adapter so I could plus in my laptop.

Great location but Uber and taxis have difficulty getting to the hotel

no tea or coffee making facilities in the room

Great position, close to the square and shops

Renovation noise in lobby area

The restaurant nearby was very nice. The hotel was otherwise not terribly impressive.

Room size.

Amazing location - I walked everywhere (except the airport!). Very close to Sol metro station, though, so very convenient. The room was excellent and clean, and the staff were very friendly and accommodating.

I wish there was a coffee/tea machine in the room, but I was able to get hot water from the restaurant free of charge whenever I wanted it.

Location and standard of the hotel

When checking out and paying for my stay the hotel's WiFi was not performing to the standard you would expect from a four star hotel resulting in me not being able to use my zero card which doesn't incur additional charges. This resulted in my bill being increased by £19.00 as the hotel was only able to use my debit card! Very annoying.

the location

the shower was complicated lol

Amazing location in the center of madrid with great parking facility underground. Breakfast was reasonable.

Nothing

Price and location

Nothing

Great location. The rooms were very clean, comfortable and quiet. The staff were very friendly and helpful. Would definitely recommend.

Wi-Fi wasn’t working. There was no bar or lounge facility

Super clean, super central location, late checkout time, extra services like luggage storage

Fitness is poor. I haven't seen the sauna but would expect the same.

The internet 9n the rooms is very week

Beautiful, classic hotel in excellent location. Helpful and friendly staff. Very comfortable and clean room. Excellent breakfast buffet.

Clean and comfortable room. Friendly staff. Excellent location.

No views in my room.

Great room , location

Breakfast could be better

location

room wall..not sound proof.

The internet is very poor, I could not use it for working.

The wifi in the hotel is very poor. I hope it can be improved to make the Internet more convenient.

location , cleanliness Rooms were remodeled this year i love the location second year in a row I book hotel Liabeny and if I return this year that will be the place to stay for sure

nothing

The location and the staff

The steep parking lot. It was a challenge to get out😂