Rather dated not like other best western stayed in

Breakfast ok but we were in the bar because of the dog

Good location and parking, arrived at room with noisy kitchen extractor fan asked to move but the receptionist knew what it was and got it turned off - staff were great very cheery and helpful.

Room needed a deep clean, especially the toilet with brown water stains in the bowl - had to fill the bath up using the shower above.

the location

creaking floor boards in room and on stairs . bed creaked

The suite I stayed in was nice & the lobby area, the restaurant & the bar were nice as well.

The window couldn’t open in my suite & i couldn’t open the roller blind in my en suite bathroom.

Bar area lovely friendly people ,Hazel as always polite,friendly ,helpful and very knowledgeable. Carvery very nice excellent value for money .This is our 5th stay in the last year .Breakfast as always excellent, polite lady serving .

Have to say although bar area and restaurant are lovely .Rooms although clean and plenty of room .Could do with updating a little. Had trouble with shower as loose switch but otherwise no issues .

Starf very friendly and helpful

Could have been cleaner in certain areas. The shelves in the bar.

Bar area and service at bar super friendly!

Condition of room, dated and weird smell, had to open windows, maybe other rooms are better.

staff were friendly

we had 3 rooms and they were all very far apart also one had a frosted window so you couldn’t see out.. the accessible room was very nice

not much

Bed was seriously uncomfortable. cheap bed. thin mattress, sloped downwards to pillows. bed not made properly. sheet over cheap plastic mattress protector therefore sheet easily slipped out of place. several bulbs out in room including bedside lamp. had to put cardboard in window frame to stop it rattling. stench from toilet. Food was bland and tasteless.

Location, heating.

Staff were unhelful and glum. Shower only had a trickle of water. Noise from the band below was unbelievably loud, reverberating throughout the whole room. Although we had a phone call the night before warning us there was a function on and there would be some noise in the evening, there was no indication of the level and it was too late by then to change our arrangements and no alternative offered.

Dog friendly. Welcoming. Helpful. Relaxing

Nothing

very comfortable

location and price

bedding and beds needs replacing room was chilly thin quilt for January

close to location I was visiting breakfast freshly cooked

I’m still waiting for a copy of my bull despite numerous emails

close to venue we were visiting

nothing comes to mind. rooms but dated but we only sleep there have breakfast then go home. so ca t complain

Staff at reception in bar and at breakfast were all very pleasant and efficient. Breakfast excellent. Good value and delicious

I think the rooms need updating and refurbishing. Very tired looking. The carpets in the rooms really need replacing. I know this is expensive but it is needed. I stayed in room 214.

location was perfect, all staff were friendly especially the lady who waited on us in the restaurant the sat evening

didn’t like the fact our family room with a 2 year old was also the fire exit add to that we couldn’t lock the room from the inside made for sleepless nights but the room was lovely