Location

The staff - useless

Nothing

Booking was mixed up!! Jack hammer at 7.30/8am out window Bad communication between hotel & booking agent

The staff are always helpful and friendly.

Did well! Will give 9 stars because reception was helpful and friendly, and the room was nice. Only criticism is that we paid $44 for both of us to have breakfast the next day, got there at 10:15 and there wasn't much food available, so i has to ask the staff to cook more food.... they did in the end though, so all in all 9/10. Thanks for a good stay!

I loved the location as it was close to all the activities that we had planned in Melbourne. All the facilities were amazing and easy to access. The room was really well set out and clean, the bed was comphy.

Absoluetly nothing!

It was really the reception staff who made my stay extra special. Very friendly, very helpful. We were made to feel very welcome. There are also little things, like the fruit infused water in the lobby. Beds were very comfortable. I actually got a call from the hotel before our stay asking how we wanted the beds configured! Breakfast was very nice. There is also a bar. We couldn't hear any street noise when the balcony door was closed. Location was good. Bathroom was spotless.

Couldn't fault anything.

everything was great

nothing

Shower was terrible. No water pressure. Shower curtain that lets water go everywhere. Bathroom was flooded.

Car park right next to lifts. We had elderly parents with us. We got lucky with the pool/gym area next to our room

Took a bit for us to get our parents room heater to get going. Ours was great from the start

Excellent location in central melbourne, with excellent facilities including pool, sauna, spa. Great rooms with washer dryer/kitchen. Highly recommend this hotel.

Would have preferred in the hotel upgraded the TV's in the units the smart televisions. The beds could be firmer.

Location was very central.

Room was quite small. Initially they set it up with 2 single beds, which they rectified. Also, don't like a shower in a bath. Lift was also incredibly slow.

High floor Balcony Room Pool Spa

Missing the Buffett breakfast ,

Clean room and comfy bed.

Nil

I have paid twice (debit + payment to the hotel)

Spacious, fully functional apartment Great for travelling with kids to they have space to play and we don’t all need to go to bed at the same time Walking distance to a lot of attractions, good food and shopping

That you didn’t need to use the key card for the lift to get to levels other than ground, this left a feeling of being less secure

The cleanliness was superb. It was a friendly helpful enviroment.

Breakfast top stuff

1 small milk no sugar

Over priced helpful staff on check in and very unhelpful on the Sunday at checkout

Help full ness thought we were ripped off

no smart tv

Location was fantastic, and the living area in the apartment was huge. We were able to comfortably have our toddler in his cot at night time in the lounge room, and were able to sit in the bedroom to watch tv before sleeping. There was a bit of traffic and outside noise that we could hear from nearby Chinatown, so if you are a light sleeper I would request a non-street facing room. The elevators were slow, but I note they are currently being upgraded so this is a non issue for the future. We made use of the pool and sauna facilities which were great.

We had breakfast in the onsite restaurant once, but don't believe the $22pp was very good value for money, especially when you're in Melbourne and there are fantastic cafes everywhere.

It's close to the shopping area and china town.

Some services are poor. Our room was dirty and wasn't vacuumed properly and the toilet bowl was very dirty. I asked for an extra shampoo but was given another body soap. They should always check if there's enough of them as someone just put water in the shampoo container and couldn't really wash our hair. We initially booked this as it has a pool, but the pool area's heater was broken or under maintenance. How I wish the flagged this so we would know and booked somewhere else. My 2-year-old barely enjoyed it as it was freezing on the water, and I was pregnant as well. I couldn't stay too much longer either the pool or spa.

The room's are very spacious and well appointed. My young son and I really enjoyed our stay and really loved the pool and gym. Breakfast was really nice also.