Pool, room cleaning lady , food , atmosphere , calm , relaxed, buggy rides , view , family play area ,

Room AC was inconsistent. It automatically dropping to the fan I think . It was muggy during the night . They messed up with the kids booking for breakfast and they were kept saying that we have to pay for kids breakfast.

Food was brilliant at the Fireplace, pool area fantastic. general ambience very good and exactly what we needed.

Beds too soft pillows are nonexistent need 4 to make it work. Unfortunately, there was a "party" in the next-door room 151 and there was also a gathering of a fair number of people on the grass area in front of a room downstairs and they were still rowdy at 2 am, woke my wife and I. All for people having fun, but it was 2 am either they should have been moved on or had a different place to enjoy themselves.

The pools were great. My room was very comfortable.

When sitting on the lagoon beach you can see houses on the other side of the river. Trees need to be established to block these out as it reminds you it’s just in a canal estate area.

The room was large with a balcony. bed comfortable, lots of storage space. Pools were just fabulous. golf cart to help with moving luggage. proximity to shops and restaurants

the view should have been "garden view" but it was actually of the car parking. Its also a long way from reception but golf carts used so not too bad

Location

Very Dated No undercover parking

pool

twin room, not as booked. Air conditioning ducts woke us up at 4am very very noisy, continued until 8am.

pool area and lounges Cafe facility at pool

Lounges on the beach are horrible. Difficult/impossible to get up from and uncomfortable

The staff were friendly, enthusiastic and very helpful and accommodating - they were by far the best part of our experience at Sanctuary Cove Resort.

Unfortunately, in my opinion, the resort did not live up to its exclusive, 5 star, high-end, accommodation experience. The restaurants had only a small selection of meals and for such a high end resort, the variety was disappointing and lacked a few basic culinary options. Wrt our accommodation, the rooms were fairly basic. The mini-bar items were very expensive, which, for what we were paying for our accommodation, I would have hoped for a few more complimentary items, other than tea and coffee - E.g. bottled water, a couple of juices and/ or, soft drinks and possibly even a couple of beers, or a bottle of wine and some nibblies. The room was generally clean, but when I grabbed the rainwater, shower head, there was grime build-up (or something like that) on the top of it, that obviously hadn't been cleaned properly. Overall, we were left very underwhelmed with the whole experience. It was only the friendliness of the staff and the banter we shared with them, that saved the experience for us !!!