The location is excellent. Just around the corner from where the SkyBus from the airport arrives. The room was very spacious and the bed was amazingly comfortable!! Good buffet breakfast too - though a little pricey! Good internet.

Using the TV was a little confusing. I thought that I had to have a Chromecast app on my phone to use the TV. That's how it seemed to read on the digital log-in. Finally I discovered that this was not essential to use the TV. It would have been helpful to have that info included somewhere.

All

All good

Staff were exceptional Very easy safe hotel

L’accueil et le petit déjeuner

Personne ne parlait français à la réception

the best hotel in Auckland, easy access to car park

部屋の広さ、清潔　アメニティーも豊富、日本人には嬉しいバスタブ付き、ロケーションもよく街中なのに静かでした。キングサイズ？のベッドが２台あり、買い物したものを部屋まで置きに帰ったり、疲れて昼寝をしに帰ったりすることができた。２４時間フロントは安心できる。近くに美味しいレストランが沢山あり食事の選択に困らない。空港シャトルバス乗り場にも近い。

カードキーがうまく作動しなくてベルを鳴らしてしまった。

The staff were all lovely and helpful. The breakfast was amazing!

The roadworks - I know not your fault but wowsers!! NZ is absolutely covered in witches hats!!!

Clean quite comfortable helpful staff

Great central location, super comfy beds..

Warm and cozy. No noise despite being in the city. Bed was very comfortable. Very clean. Staff were very professional and friendly. Breakfast was excellent. Water pressure was great.

Bathroom was dated but functional.

Comfortable Bed

Having to pay $30 for parking

Location is very good, in the center of the downtown Auckland.

Some facilities are need to be updated.

Friendly staff, comfortable beds

No complimentary water, bath over shower

All

Nothing

Great location and very clean

Room service was crap, when arrived was cold and very basic

Location Parking

The bed is soft and comfortable. The room is clean.

Too many guests, but too few counter staff, resulting in long waiting time. I don't like the fix showerhead in the bathroom. Maybe you could consider to set up a hand shower. Besides, we traveled in the north island for six days, and stayed at this hotel on the first and the last two nights. We appreciated that the hotel let us storage our luggage from the second day to the fourth day. However, one of the duty counter staff initially didn't know where our luggage stored when we back to the hotel on the fourth night. He looked for our luggage for a long time. After he found the luggage and dropped them on the trolley, he immediately back to the counter without sending them to our rooms. In the end, we asked another duty counter staff to send the luggage to our rooms.

room and room keepers very pleasant , proximity to rest of my party was perfect and room service was great

The bed Was extremely comfortable

Location, security/safety, bar facilities

The lifts were a little slow.

Great location. The room was very clean and spacious with comfortable beds.

The staff were so accommodating and lovely! We arrived a few hours early, and they checked us in early! We were so grateful! The room was a good size, and the beds were comfy. The bathroom was large! And the bath shower was great to relax in after a long day. The location was perfect! Walking distance to everything!

Easy access to town. Clean an tidy.