Location was great, easy to get around.

There was mould in the bathroom and the rooms are in desperate need of an update. While the staff where very helpful to start with, simple things you find everywhere as extra towels and basic tea and coffee where not available unless requested and the staff questioned the requests.

Bar

Ascensores

A little worn, but decent rooms, nice restaurant/bar, great location, not too big.

Breakfast was good and the staff are wonderful!! The staff were extremely helpful and attentive. Also they speak English.

I don’t like the shampoo the hotel uses and would like them to supply hair conditioner.

The location was perfect, the neighborhood has a lot to offer and the hotel is very close to the metro. The room was spacious.

The breakfast menu was quite limited, especially if you don’t eat meat. We kindly asked the staff to store our luggage at the hotel for some days while we travelled around Chile (and offered to pay for it). However, they did not help us with that.

Great breakfast - quite, large room

Breakfast, beds and location

Shower was lacking pressure

Nice restaurant. Spacious rooms and great location.

All good

breakfast, location

El ascensor

service

parking

I like the services of staffs, there were really trying their best to keep up with the 4-star service. I spoke English and they were able to accommodate me with full English. The location was nice as it seemed pretty safe. The price we had paid was very great so I couldn't complain much. While I had some problems, I would definitely stay here again and I am confident the staff will definitely try to accommodate us better to make our stay more pleasant. I felt comfortable sharing my concerns with them and I think I would have had a better experience if I were not so sick during the stay.

The room looked clean at first, but later I was able to find that the surfaces were never wiped down properly. I take my wipes all around (for this type of reason -_-) so I was able to wipe down.. and found a lot of darkness... lol! but overall it is OK, they just need to up their game with the cleaning part. My room on the.. 2FL or 3FL, I forgot, pushed out all the rusted water at once, but it was ok once you let them run, it is an old building. The shower head was broken so it was like a water party.. but I was too sick to get the room changed which they have offered. Some outlets didn't work as well, maybe I just had bad luck with the room choice. I paid what I wanted to pay for the room, so it's OK. The only thing that got me really annoyed is they told me all the facilities were closed like pools and restaurants. On the first day, the kind front door lady delivered us some very basic breakfast. On the second day, we didn't realize it and went out to look for a brunch shop. When we came back, apparently the restaurant had re-opened and served free breakfast. Well, the breakfast was very basic with some bread, cheese, ham, and fruits.. so it wasn't a big loss for me.

Excelent personnel, kind and helpful.