The location on the banks of the Thames is beautiful.

We could hear every footstep from the room above. It woke us up and kept us awake at night. The service at the bar was poor. It took half an hour to get two drinks. There seemed no effort to speed things up and it was clear that customers were changing their minds about getting drinks because of the wait.

It was beautifully decorated in a great location with really really nice rooms and lovely hotel staff.

The only small thing was that the hotel ran out of hotel robes

Great location Copa Club was excellent

Cold water was off but Hot was reduced so you could shower etc, Staff very apologetic & Helpfull

Lovely location. Exceptionally good staff throughout.

Not much not to like really. Perhaps a little overly expensive for the meal and drinks.

Room, food, location all perfect.

Streaky bacon

Clean, fit for purpose

it was very hot - but we understand that the weather was exceptional and we appreciated the fan in our room and the offer of more water if required

Modern, fresh vibe

Lack of air con on a very hot weekend. Fans were provided though

The staff were particularly friendly and welcoming, nothing was too much trouble for them. You really felt that your requests were no problem for them. On Saturday evening we were seated at a table under an air con unit blowing cold air onto my bald head. I asked the duty manager if we could move tables but he turned the unit off, perfect. The location was perfect for us as we were on a botanical trip from Streatley station car park on Sunday, just a short walk. On Monday we walked from the hotel along the Thames path up onto the downs and returned to the hotel for a welcome cup of tea, in the relaxing lounge, perfect end to a good day.

Breakfast on day two was cold, particularly the poached eggs, absolutely stone cold. On day three the waitress, to whom we complained on day two, checked that the eggs were hot. The eggs were perfectly cooked and hot. First class service. The room was very hot when we arrived, the window only opened a few inches, as is usual. But by bedtime the room was cool enough to sleep. However when the room was serviced the window was closed! The room was therefore hot again! The room was a bit noisy from air conditioning unit outlets on the roof of The Coppa club, these ran all night. There was some late night noise from guests outside the club main door on Saturday. I have already commented on the poor service in Coppa Club on Saturday evening, the place was too busy for the staffing level.