Friendly welcome, easy check in, room clean, tidy and comfortable

Couldn't understand why only a few guests were staying.

When I drew attention to smell of smoke in the non-smoking room the manager was very argumentative and absolutely assured me I was wrong. I believe the smell was caused by the door left open while a smoker was outside smoking.

The location is excellent, waking distance of the cbd. The hosts are very hospitable, very helpful. The rooms and linen are lovely and clean and well presented.

Everything was excellent

It was the only available accommodation in all taupo, so had to pay for a family room, but the place was alright just stayed for the night

They have good cleaning staff. The room was clean and tidy. Handy to town centre. Quiet

it’s starting to get tied. It will need some work soon but not a lot

Clean and Tidy, very functional room..........

Could have been better appointed, a little dated.............

advertised pool and spa but neither operational

Great parking on-site. I think the upstairs would have a lovely view. Downstairs does not.

Very dated interior, red carpet to go with the red headboard with gold trim Pillows paper thin. Main bed is a good size. No cobwebs, is clean. Cleaners cake in daily, which we weren't expecting. We did have a bug on the bed, but we did have the windows open. So not worried about that. Fridge door seemed it wouldn't shut, they should connect the fridge door and the cupboard door. It's very noisy in the downstairs room, you can hear footsteps and the upstairs water running. The shower pressure is very weak. VERY! The blanket at the end of the bed, had a black hair inside (we don't have dark hair) and some stains - didn't look clean at all. Pool is dirty, had bugs, leaves and hair in it. Their customer service needs some work we had left our key at the restaurant, we offered to pay for a new key - if it was lost, which we knew it wasnt, and the lady was really unimpressed and wasn't going to give us a spare key to get into our room so I could grab car key to drive to the restaurant. Complained that the keyring was very expensive, that we would have to pay $50 for the key and $50 for the key ring. When I returned the borrowed key, all they keyrings are different- so seemed to be looking at extra cash rather then actually being concerned at a replacement. I understand her frustration, but talking to customers like they are children, instead of being helpful is not the way to go. We just had to go back to the restaurant to collect, but after that exchange, it ruined our stay, we definitely wouldn't go back. It is not value for money