Bed was comfortable Staff tried to be helpful

Very small room, hardly could fit suitcases in. No TV for first few days, couldn’t find remote— and cannot use manually!!!! Kitchen available, not really well equipped. We were on middle floor and noise level was a issue, old floor cracked with walking!!!! I know this cannot be helped perhaps 🤔 Maybe carpet floors?

Location, size, comfort, check in ease

Floor was a bit squeaky

absolutely great property in a great location and super friendly staff. would recommend this to anyone staying in Interlaken!

Very good location, really nice and clean rooms, easy check in and check out. At the ground floor there was a bar/restuarant which we did not try. The hotel had a kitchen on each floor, with useful kitchen tools (coffee machine, microwave etc). They also have a small, convenient and free of costs parking.

the location was great. The room is also clean. The bathroom is clean. loved it.

They are not too approachable. There is no onee to ask and I believed that I booked a room with breakfast but nothing was serve or available.

Position

Price

The place was well located and the apartment was big.

We had only half of toleit paper and nothing else. We couldn't connect the TV in the wifi. WiFi was poor. We didn't have hand soap.

the only good thing about the property was things out of the accommodation control; the view and the bus stop outside.

broken window, no communication with owner, they left keys in an envelope stuck to the door, no soap to wash hands, the upstairs (presumably the owners) liked to run around on the hard floor making lots of noise early morning, noisy, cold room as window broken, other room too hot as heating couldn’t be turned down, hard towels, noisy floorboards, hard bedsheets which suggest dirty, not like the photos. do not stay here if you want a good night sleep

The view from the window was ok.

Extremely unfriendly owner. The bed and floor made awful noise. Too far from both East and West train stations. It's not a hotel and neither a BnB.

The location of the apartment.

According to the price, the apartment size was very small. And there is no equipment for preparing very basic food. At least they can give an oven individually in a room, while the room rent is very high. Also in the kitchen, they can have a stove for preparing food. And after confirmation on booking.com, the hotel management wasn't reachable. This is not a very easy process to reach them after the booking.

It’s location

No contact with host or any other staff, there for four nights but no room service, no breakfast, didn’t match up to what was advertised

The area and the comfort

The uncleanliness and the bad service!

We loved the deck. We were on the 3rd floor.

Stairs were steep, narrow and hard to navigate with luggage.

It was a decent and clean place to sleep. Wifi was good. Nice balcony for communal use.

No staff on-site and unresponsive via WhatsApp (the only method of contact they provide). Don't expect any answers, information, help, or baggage storage whatsoever. Rooms are dated and very basic, especially considering the price you're paying. Showers are small and showerhead wouldn't stay in place. No soap to use for the bathroom sink. You can hear every single sound from the hallway. Rooms get hot (even in cool weather) with the windows closed, but if you open the window there's a lot of noise from the street.

The price Nearby Bakery There is a common kitchen I do not reccomand

Very small and poor room The bad was uncomfortable I didnt slrpt good There is poor communication with the staff ,only by watsup At the last day it was suggeted to me to leave my staff at the kitchen in space that is open to everybody withot any security

Nature.

The pictured rooms do not correspond to the actual condition. Photos look manipulated. Contrary to what is stated, the flooring is a smelly carpet. There was no TV in the room. The much needed wi-fi was not available. The fan was not available. The bed was also not as pictured. The mattress was too wide the bed and very thin. Both bedding and towels smelled bad. There was a 5G router on the nightstand instead of a bedside lamp. There was not a single picture on the walls. The existing electrical installation was outdated, sometimes improvised. Lamp and socket above the sink had no cover. There was a danger from them. Condition and equipment of the hotel were unkempt and worn. There were dirty dishes and leftover food in the common kitchen. It could not be used. The owner was not available to report any deficiencies. It is not acceptable to leave a cell phone number and then not call back. Although I booked longer, I left on the second day. The deficiencies were complained to Booking. I was referred to the operator who could not be reached. This was also not acceptable. I must be able to rely on the information provided by Booking.