Location Heart of city with 5 star comforts. Enjoyed stay

Nothing as such

Nothing

1. No proper service 2. Had to carry own luggage to and from the room 3. Stale food

Location is good near to metro station.

Room service prity good. But few things which i bring to notice. I had a stay of 5 night 6 days between 14july-19 July, and what I observe. 1- room service button not working, after complaining found switch is bad and need to be replaced which was not replaced due to non availability of switch during my whole stay. Consequence is either I had to call for room cleaning before leaving or I had to call after I Come back which wasted my time. 2- During my stay on  17 July at breakfast, croissant were taste bad while eating. It's like eating dipped in kerosene When asked for complain register they don't have it. I had to make complain on feedback form. Rest all freshly prepared food were good. 3- when asked for compensation for all  inconvenience, I was told they don't have method for compensation. Over all good hotel but didn't expected this few issues toward customer staying for long duration.

The room was great and the hotel itself was really nice. Breakfast was really good too.

The swimming pool didn't look clean.

We had our breakfast in the restaurant, we order a la carte . We enjoyed it .

We had a late check-in In hotel , around 12:00am in the night . We were offered a handicap room , instead of a normal room . Also if no other room are available , we were not informed that they are giving a handicapped room to us . As we were very tried , though we didn’t made any issue for that . After when we were using the shower ,the water was blocked through which my partner got irritated and we called plumber for that . The issue was resolved but the whole thing take 1/2 hours extra to this and cleaning the water and everything , as I said we were very tired . After that there were no bath mats in the room , if this is a 5 star hotel , then the service is not expected from such hotel . In the morning there were some maintenance work going on , during the time of check-in no one informed regarding this . As I don’t expect this from a 5 star hotel .

Staff was good ,location was very good.

In The morning water was not varm when l started to have a bath.

Excellent room service

Best all

great bed for a good nights sleep.

bathroom was dirty, looked like the shower taps had mould on them.