Great views

Impossible to find car park Breakfast was highly disappointing considering price of room While the hotel is in a great location and nice/clean etc it does not justify 4 times the price of competitors in same area.

Location and privacy was excellent. Breakfast at Hyde was amazing, great recommendations and easy access. Reception staff were very helpful and friendly.

The bed was good but the pillows were either to hard or soft. Had issues with connecting to the WiFi

The location is perfect. View is fabulous. Comfortable, quiet.

Need to spend more time on cleaning the room including the kettle.

View & location

None

Beach view is amazing. Breakfast at Hyde Paradiso exceeded expectations each morning of our stay.

Stunning location. Excellent facilities.

location. facilities.

the bed in our apartment main bedroom was very uncomfortable

everything!!!

nothing!!

the ocean view & balcony was fabulous

a separate toilet to the 2 bathrooms

this is my 4th time at soul it’s the best hotel ever location and the view is amazing

nothing

pool always packed not clean and broken doors etc

overrated

perfect location

facilities, shower tap was not working. one curtain rail has dropped off before sleeping. These maintenance have not been processed at the same day. our parents woke up @4am when it was sunrise. When I shared the experience reception staff, he said it is happy for me to lodge a complaint. He was not prepared to solve the problem for us.

always a lovely place to stay

the lifts are very slow

walking distance to most things secure car park provided for each apartment hired indoor pool, steam room good man at front to receive cars for people to check in/out very helpful and well trained reception ladies could be warmer on receiving guesses but ok. perhaps staff could take the attitude to do things for guesses rather then not , like simple things like towels for a swim…

included breakfast was very limited short menu for a week stay, better in a lot of other venues with buffet at the Gold Coast. charging for toast seems out of place. oddly slow lifts, long waits to go up or down, but there are 6 lifts but lines of people waiting washing machine did not work day 1 but fixed day1 ok AC stopped working last night but cool enough with sea breeze

beautifully set up 4803 however dishes in laundry weird

nothing