Everything

Nothing

Overall ambience of the hotel was as expected from this standard of accommodation and was very relaxing. Receptionist who booked us in was brilliant especially for a trainee. She had obviously been very well trained. Room was very relaxing and up to expectations as well. Breakfast was very good quality for choice and quality of food and service. Restaurant staff were efficient, polite and attentive but not intrusive. We found it a delightful place to stay and would undoubtedly stay again. We did not have an evening meal so cannot comment but the menu choice looked good.

Nothing

We’ve stayed at this hotel lots of times. Beautiful hotel. We love the location and the staff are so helpful - nothing is too much trouble. We were in room 449, great room, with great views across London.

Nothing.

Attentive, kind, efficient

Muy limpio y agradable, bonita y elegante decoración

me hubiese gustado que alguno de los funcionarios hablara lo básico de español, solo eso lo demás súper bien, los funcionarios se dieron a entender y nosotros igual con lo poco que hablamos inglés

Really convenient location for theatres; around 15 minute walk to Covent Garden and 20 minute walk to Leicester Square. Close to Temple Square tube station too. Hotel was clean .. very comfortable bed and nice breakfast too.

Got back to the hotel just before midnight and wanted a nightcap at the bar but was informed that they had closed down their systems so they were unable to serve us.

The staff went over and above and prepared a cake for my birthday. They decorated the room as a surprise and had prosecco as well. The blackout curtains were wonderful and snacks were an added bonus.

The iron leaked a bit and was difficult to use. Everything else was really lovely.

great, motivated staff, spacious rooms, nice terrace