Difficult to access the property or communicate with the staff to gain access after our flight was delayed. No hot water during our stay.

Great location right in centre of Pas

Reception staff hard to get hold of Rotten apple left on top of clock in living area on arrival

The location for the slopes was excellent and it was nice to have a balcony. The double glazing kept most noise from the street out. Even though it was a sofa bed it was large and comfortable.

It was poorly equipped. There were no, cups, kettle, hair dryer and the heating didn’t work. The ski locker was full of the owners stuff and there was no room for my skis so I had to take them to my room each night. However, grifovacances did immediately issue me with cups, kettle and heater for the room when I informed them but heating issues and ski locker issues were not rectified. Also the wifi repeatedly dropped out.

The check-out system. We wanted to make the most out of our last day of skiing before checking out. We had to wait for someone to come inspect the flat before check-out and they never showed up which delayed our ski morning and added unnecessary frustration waiting around, even though we were promised they'd show up at 9AM.

Location is good, although it's not ski to door as advertised (at least the building we were in - nevada 2). Reception to collect the keys is near by, but a better alternative would be to meet the host at the apartment.

Beds quite uncomfortable and a bit dirty. Rooms (and the apartment in general) should get some love from the host and have new furniture.

One of the apartment location’s was good.

We booked for 10 people and on the booking it said 2 apartments of 5 people, with no mention of the apartments being in separate buildings - the only thing differentiating these apartments was that one had a mountain view and the other had a balcony. Not completely absurd to assume they could be in the same building, as most buildings tend to have more than just one side with windows. We arrived and were greeted by 3 members of unbelievably rude staff who walked away when we tried to get served. When we were eventually served after 45 minutes and told that the apartments were in two separate buildings, I told her that this is not what we were told on booking.com and her response was that I didn’t read it when booking and that it’s clearly outlined on booking.com, she also told me that I only looked at the pictures when booking and that I’d taken no note of the details. I went back onto my booking to show her that what she’s saying is incorrect but all she could do is talk over me and walk away. When I told her that I’d raise this with booking.com as what they’re doing is false advertisement, she changed her tune and said they’d give me a refund there and then and we can find somewhere else to stay. Obviously this wasn’t a choice as it was a booking for 10 people. If you end up staying here, you’ll realise that the apartments aren’t actually under ‘Grifo Vacances’ and the images they’re using are only showing one of the many buildings they could put you in - Grifo Vacances is solely the name of the company renting out different apartments. The address they send you to is their office, where we spent over an hour and a half trying to check in, and then had to trek across town with our luggage to where we were actually staying - not to mention we were given towels and sheets at the office to also carry with us, as well as all of our ski luggge. One of the showers didn’t drain so it was pretty much unusable for the week and we had to use the sink to wash.

Well equipped and direct access to ski slops, nice ski and mountain view