Hotel impeccabile sotto tutti i punti di vista dall'inizio alla fine da cominciare dal check in con disponibilità ed efficacia alle stanze molto belle e pulite eravamo in una junior suite ,personale della concierge molto organizzati e disponibili con i clienti colazione top e molto buona alla carta ,check out veloce ...a Londra il TOP

Niente

Qualité du personnel à l’accueil, les concierges, les portiers, le personnel du petit déjeuner

Dressing sale, portes collantes

El trato de los empleados

Las vistas de la habitación

Amazing service from start to finish. Couldn't recommend Hotel Café Royal enough. They went out their way to make the experience special and relevant to the occasion that was celebrated. Thank you!

Location

Not decorated enough for Christmas and they wanted to charge me gratuity monies in addition to the price quoted in Booking.

Location

Wallet stolen in the room.

Room view, staff and service

La gentillesse des hôtes( réception, chauffeurs … ) Je vous remercie pour ce magnifique séjour

L établissement était parfait, très joli et de bon goût

Nice but small,

Not christmassy enough, the rooms are too modern..

La posizione

La colazione

The location was close to all major attractions. The hotel staff was exceptionally attentive but not intrusive.

The technology in the room (light control) was fiddly. It took a few days to figure out how to work them. The carerra marble floors in the bathrooms were clean but stained. We were in room 317 and noticed rust stains coming out of the tub faucet which made the tub look dirty.

Fantastic facilities and location

Service was slow in gallery restaurant, breakfast and dinner

It is a superb hotel - one of the best hotels in the world. Excellent central location, beautiful modern design, spatious rooms, fantastic staff with attention to detail and always willing to perform better than expected, great food and drink options and spa/pool facilities.

Nothing. It is a fantastic hotel.

we were so quiet , we never had breakfast etc , loved the room

the room was noisy lots of children

Quality of Service, size of room, location, breakfast

Nothing really

Lovely friendly staff, couldn’t do enough for you. Pool area was amazing. Location and views perfect.

Nothing

The smell of the rooms. The staff are loud when cleaning the hallway, no respect to the people inside the room. The hoover and hit the door even with the do not disturb light is on. Some of the towels smell like clore (pool). Laundry service, the clothes smelled bad.

Undoubtedly an excellent location in terms of shopping and walking distance to many local sights and amenities.

The property is tired and dated, the decor struggles between clinging to its original style and a shaky tattiness.

The service is best to none! Very attentive and always welcoming.

Staff, cleanliness , location ,

The hospitality of the staff during the breakfast. Artful and his colleagues were so friendly and humorous! It made us a pleasant start of the day! The evening room service to check up water supply and tidy again our bedding make us feel warm. Especially my younger daughter brought a puppy with her. The staff placed the puppy in different gesture and beds look so cute and warmly when we got back every night. Due to our early flight ✈️, we couldn't make it to the breakfast. Unexpectedly the breakfast boxes and coffee/milk were delivered so early to our room, even before 👨‍🍳 chefs arrived. How did you make it happen? We will definitely stay here whenever coming back to London!

Everyone was super nice. Everything tasted great, from the drinks to the restaurants to room service. Place was very clean and in a great location.

Completely forgot our dinner order for room service. To their credit, they did not charge us, but it was still an inconvenience and we wound up eating dinner at 11pm. Took way too long to get the check and cash out during our first breakfast.

Location is excellent , staff very helpful

The location is good , the staff are really friendly ,