The lagoon pool, the gardens, the breakfast,

Swimming Pool space was great so I didn’t feel like people were on top of you

It appears that during COVId the property didn’t take an opportunity to update and refresh its facilities. The rooms felt quite dated with cracking paint in the rooms and the beds felt quite old the interior decor felt old. The swimming, pool, chairs, and tables very difficult to use plastic in nature weren’t overtly comfortable Breakfast stuff I had poor attention to detail multiple requests each breakfast to seek out the coffee order to be delivered. Five of the eight nights. My coffee order didn’t arrive until I actually finished breakfast in its entirety. In room cleaning wasn’t done well very limited towel transfer very little vacuuming done within the property bed very much unmade I had to the points in terms of the bathroom how to make three Kohl’s to room service to get toilet paper

Good location on Four Mile beach and it would have been an amazing resort when it was built in the ‘80’s in terms of layout, pools, facilities etc Great gardens and pool areas, although pool needs an overhaul

Very outdated and tired looking, especially in communal areas, that could be improved for a small investment. Staff also a bit disinterested in customer service

Amazing location, great property with excellent facilities. Marvelous staff who were hard working and professional and friendly

Nothing

As always a lovely place.

A mix up on my end on the checkout times. Resultantly charged an astronomical amount for one night stay.. room was not cleaned irrespective.

The amount of pool area is excellent. There is a large freshwater pool as well as multiple lagoons, with plenty of deck chairs available. If you like your pool & lagoon water on the warmer side then Feb, Mar, April are ideal. The rooms are a good size. The buffet breakfast is good value. There is a shuttle bus that goes between the hotels and the town. There is a fee, $7 per person one way. You walk into the town either along the beach or along the road, it is approximately 20mins walk, depending on your stamina.

The music from the pool bar can be intrusive. The poolside cabanas have gone up in price , $150-175 per day which is a bit steep in my opinion.

Great location and pool. Young and pleasant staff Many restaurants and eatery options

1/ Breakfast, which is paid extra. Not many options to choose from. Queue for a simple omlette. Had to wait for over 15 mins to refill the pre-cooked scrumble eggs. I fund the breakfast could be further improved to hit the $48 dollar price for a 5 star hotel, else included in the room rate. 2/ Having to pay extra for the cabanas. I think it should be free of charge

Location Pools

Wine choices often not available Restaurant closed at 9pm One restaurant uses plastic cups for wine /sparkling at dinner service for adults…wouldn’t order $120 bottle of sparkling to drink from thick plastic cup

The stand-out point was your excellent well-trained staff, whether at the front desk, around the pool, at the pool bars/restaurants, working on outside maintenance, or generally involved in the day-to-day operations. Also, generous relaxed car parking to come and go as desired.

I didn't like that I had to leave. We had a wonderful break, but it was not long enough.

Very luxurious

Having to pay for the shuttle into town.

Breakfast was great and the staff bend over backwards to help,they were very friendly. The location is great as it's a short ride to town. I especially love the beautiful gardens and the large pools.

Pool…,,,beach proximity…..gardens…. spaciousness

On line ordering difficult

The roof shower in the bathroom

The buffet breakfast was not worth the money, constantly waiting for food to be refilled, had to ask for a coffee twice and waited 1/2 hr for it.

Loved the rooms, pools and buffet breakfast.

We stayed in a double room and it was so clean and comfortable. Beds were so comfy that I didn’t want to get up in the morning. The bathroom facilities were great and working very well. TV also worked which was great. Room cleaning/service was also amazing. Food was decent, but the pool was really the highlight of our stay! Would 100% recommend staying here!

The property was a little bit far from town, which meant we had to take a coach whenever we wanted to go into town. However the coaches were very reliable and the staff helped us book one. However it’s still walkable into town (takes 30-40 mins), but when we stayed it was raining quite a bit so we were unable to walk

Tropical paradise in a pristine location

The bar staff are fantastic in the pool bar and Daintree Bar.

Day 1 (night before our wedding) No bath towels, no hand towels, no bath mats, no face washers. Paid for what was advertised as a pool access room via our balcony (almost $700 a night) its a chipped paint, 3inch deep puddle at the base of the tiny balcony. Day 2-3 still no towels had to request them. No apology given & just 2 bath towels provided. Returned from our wedding that night expecting at the least a tidy room, however room was not serviced and we had no clean glasses to toast our marriage, no cups for coffee in the morning and no coffee, again we had no towels, no hand towels, no bath mats. No apology given and rather treated like our expectations of a serviced room was too high. We also had the pleasure of a gardner working next to our window all morning & room facing the main foot path so it was about as romantic as trying to consummate your mariage in a bedroom next to your parents. Day 4. Checkout is 11am however chainsaws started at 7:30am outside the rooms so the opportunity for a sleep in was zero. We left by 9, handed keys to reception and not even asked how our stay was. (?) Not the worst holiday we ever had but a very close 2nd. Bar staff in the pool bar and Daintree Bar we absolutely wonderful and they are the only reason I didnt rate this as 1 star.

Friendliness of staffmenu

Menu at Feast restaurant. Also we waited one hour for our meal then were told the order had not gone through. When it finally arrived it was very dry. Disappointing. Our only bad experience.

Direction to the rooms was very confusing. The same to some facilities like drinking water dispensers and lifts.

The pools were varied and beautiful; the omelette at breakfast was delicious.

The service of the wait and bar staff was extremely poor. The hotel charged an $8 delivery fee for in-room dining.

Well laid out, not overly busy

Pool was cold, not enough seats by the pools Could have more snack options on the food menu

Easy to find, lovely beach access and very pleasant guy on reception possibly French cannot remember name but was very good. Cabanas nice.

This was a bucket list stay for us, while we knew the property was quite old we were surprised at how tired it was, I’m particular the main area. The lobby was incredibly bland and completely lacking is atmosphere. The breakfast was a shambles to many people and not enough staff, buffet had been destroyed when we came through at 9.20am, 2 chefs preparing eggs including the exec chef who didn’t appear to notice anything else going on should be out supervising the entire buffet not just the eggs and a 25 minute wait for a coffee is terrible. Our tv didn’t work after 5 calls so $100 was credited which was better than nothing but not really good enough, at no point did anyone offer a room move.

Customer service Food options Swimming pool and facilities

Pillows were not comfortable Difficult to moderate temperature in the room Could not open windows

Everything is perfect except the pool access.

I chose pool access room but the pool is very small and dirty. The kids keep complaining dirty and refuse to play with the access pool. We have to go to another pool, the pool access is useless for us.