Great location and relatively quiet and private

Food was not great hygiene standards of food temperatures should be looked at !! Overpriced pool bar and average service and atmosphere where’s the music . Bar food so over the top price wise and not cooked properly . Bookings disorganised . Maintenance seriously lacking and cleaning . Won’t be back

room and pool were great

service at the bar up near reception was below par - they were promoting Rum infused drinks on small blackboard one advertised with 'hibiscus' flower which clearly had cinnamon quills in it and tasted awful- even the bar tender screwed up her nose but assured us it was hibiscus! both male and female staff here not very friendly. the olives dished out tasted like they got recycled each time. the saving grace was the wonderful guy on the piano

Swimming pool, grounds and buffet dinners

Lifts were old. Their coffee is weak and tasteless.

Location

Nothing. It was perfect.

The pool area is stunning, its right by the beachfront and is a lovely setting, the cocktails on the upper deck were also wonderful to close out a day. We loved the Burea on the beachfront which had delicious food and a good selection of drinks, the sunset there was stunning. We were kindly upgraded to an oceanfront room which was very much appreciated, overlooking the wedding facility. Hugo (front desk) was wonderful.

The pool isn't heated for winter swims, wine was expensive and they ran out of a few we liked, the hotel was located a bit further away from Baie des Citrons than we thought (not walking distance for us) and we struggled for the hotel to book us with some key restaurants in the area as they don't have a designated concierge - all very minor!

Stayed one night for my son’s wedding reception,the reception staff were exceptionally helpful. Didn’t have time to use the pool or have breakfast.

The bar staff didn’t know the difference between sparkling water and sparkling wine, and the staff were late in preparing the room, still setting tables at 6.30 when guests were asked to arrive at 6.00 for drinks.

The rooms were great, beautiful pool area and fantastic location, live music with violinist in bar was amazing,

Slow service at restaurant on beach

Beautiful Pool & Delicious Food

Rear of building not well maintained. Limited dining options in off season.

The setting was so lovely. We had a garden view room and it had a beautiful outlook with all day sun and a nice outdoor couch to sit on. I wouldn't bother paying extra for an ocean view IMO. The pool was also really nice - chilly, but it is winter after all! While you can't swim at the beach due to shark dangers, there were loungers to enjoy the view there or you could sit at the beachside bar. The resort had a very nice relaxed vibe. It wasn't noisy at all. Our room was really comfortable. Nice Malin + Goetz toiletries provided. They left a little gift for us and a cute flower arrangement as it was our honeymoon, which we appreciated. The location was great, 10 minute walk to restaurants, and a nice walk up the Ouen Toro hill behind. There is a bus stop very nearby which we used to visit Noumea a few times. It is also a doable walk to Lemon Bay and the restaurants there. The reception area was very nice and reception staff always very polite.

I wouldn't say the hotel was 5 stars but it was really nice. Only minor issues: We weren't really told how to get tourist information - would have been good if there had been brochures there for tourist attractions. There was a touchscreen at the concierge desk but we weren't alerted to it and the one time we tried to use it, it wasn't working. Food and drink at the resort was dismal and super expensive (we ate at Le Sextant). Also the mixed drinks weren't nice. We didn't eat there after the first night, as there were plenty of restaurants at the beach which, while expensive, were cheaper than the resort and offered much better quality. We brought our own alcohol at the supermarket which was much cheaper. Housekeeping was inconsistent - one day tried to come at 8am when we were still asleep. Some days we got facecloths, others not. Didn't get given any coffee for two days. Fridge didn't keep anything cold. Bed was made euro style with no top sheet, but the duvet was way too hot so I had to sleep under a robe. The room was really nice but the bathroom doors didn't close properly and offered no privacy in terms of noise. Not very romantic ;) Managed to lock ourselves on our balcony on the first night, and reception wouldn't pick up the phone. Had to call out to someone walking by to help us.

Location was beautiful and staff were so friendly and helpful.

Food was expensive.

Location

Limited food opportunities and bar times, but understandable with a lack of visitors.

Great location, as beach front. Excellent pool area and friendly staff. The majoirty of the staff were very able to speak English.

Some parts of the facilities looks tired and need refurbishment. Some of the staff service could be slow and lack attention. Prices tend to be expensive, but this is typical for Noumea.

Shower was a little mouldy, could have been told more about what the hotel offers

Rooms were great. Breakfast was excellent

Food and beverage Service was exceptionally slow on just about every occasion (except bar by reception). Especially due to the fact that it was rarely busy at any time. I fully appreciate island time, but you'd expect a bit more hussle with resort prices. Can't complain too much though as the sun was always shining!

The hotel itself has lovely grounds and nice setting. Right on the beach for swimming etc. There is a great bar/restaurant on the beach with stunning views. The pool was fantastic. The gardens were impressive. The spa was good. some staff were helpful and friendly. We did not try the other restaurant. Good location to nearby restaurants and bars. Room service was good.

The bed wasn't very comfy. Quite a few of the staff were not helpful and it took a few times of asking to get anything done. For the price we really thought it would be nicer. The bar in the hotel itself was only open later in the day and some days (with only 2 staff) it took ages to get served. Brush up on your French as there is not a lot of English going on!