Nous avons adoré l'emplacement de votre hôtel où tout était parfait. Un petit-déjeuner varié et très bon.

Tout était parfait

Dobry hotel w znakomitej lokalizacji

La pulizia, la posizione molto comoda sia per la stazione, sia per il centro e il quartiere di Nyhavn.

Un po' di rumore di fondo

Location, easy booking, nice room

Wasn't anything I did not like.

Location was outstanding, next to castle and kings garden and easy walk to Nyhaven. Comfortable bed, great breakfast.

Room way too small for two people

Very efficient

Tiny

Location is great, staff were friendly and helpful, room was very comfortable and clean

Nothing, everything was great

The location was fantastic, you could walk everywhere and all the metro lines pass by the area

I arrived early in the morning and was really tired so I asked if it was possible to check in early and the nice girl at the reception talked me into "upgrading" my room by paying 25 euros more and getting an instant check-in.I agreed and signed after she checked my ID- remember this !- then I went up to the room and found a dirty salad plate on the shelf and the room was not thoroughly cleaned. there was no phone in the room so I had to go back down. the girl simply said I will change your room after showing her the pic. I went up again got my bags and tried the 2nd room and the card didn't work so I had to go down again with my luggage and there was this rude guy this time who took the card saw my name said"your last name is Mohammed?" in a very unfriendly way then started asking condescending like"are you sure you read the room number right? did you check the letters?" as If I don't understand English! then he asked for my ID which is ridiculous since his colleague standing next to him already checked my ID and checked me in twice! when I asked why do you want to see my ID again he answered rudely way" No ID no new Card!". it was my birthday and I was tired and didn't want anything to ruin my trip so I just showed him my ID again and got my new card and went to my new room which still wasn't cleaned well as the pictures show but to be honest I avoided dealing with front desk again being afraid I'd run into that racist employee again and ruin my birthday trip. I even tried to ask for cleaning since none showed up during the 4 days of my stay to change towels or sheets or even take trash but the link they said I need to use to request didn't work and the housekeeping lady refused to clean the room or even give me new towels the last morning because my room wasn't "on the list"