Location, the whole apartment, the bed quality, the design, security and everything else.

It was too cold (temperature), no heating option and it should be.

location and room

man on desk at entrance was very rude

The apartment was large and had kitchen facilities. Check-in was quick.

I arrived alone after dark as a nearby hotel had cancelled my booking at short notice. The rest of my group was still staying in the other hotel so I was a 62-year-old woman staying in this hotel alone. We were all advised not to go out after dark in this particular area as it was not deemed safe. When I arrived at the hotel, around 8 police officers were outside the door dealing with a disturbance. There were security guards inside the lobby. The hotel has guests who appear to live there long term and I found some of them quite intimidating. The corridors are long, dark, and empty so were quite frightening. The apartment itself had no form of heating whatsoever so the temperature was around 17-18 degrees C. I was cold the whole time. The door lock was flimsy and I felt the need to place furniture behind the door. I was actually quite worried about my security for the duration of my stay.

The male at the desk was rude and attempted to make it hard to register. The female manager came in and got things straight, thanks for her!

No view!

I love the good customer service, and the hotel was clean

Located in the heart of the historic city. Whatever you are in Bogota for, you are sure to find it within a couple of minutes stroll from the entrance of the continental suites.

good staff

terrible location. super unsafe, I was almost robbed around

location was good

super dirty

Bed was comfortable

Wifi did not work the vast majority of the time.

The property is in a great location and the apartment suite we stayed in was massive with so much space. The bed was comfortable and had lots of choice of blankets. The staff were very accommodating and let us check in early which we really appreciated. They also let us store our luggage the day we left. We needed batteries to weigh our luggage and the manager bought some for us and brought them to our room! excellent service. The property is also safe and secure.

Water could be hotter as Bogotá is not as warm as the rest of the country

Inside the city

It was very cold in the room.

The location.

the rooms do not have heat so was cool in the morning. we did not take showers due to that fact. breakfast was supposed to be delivered at 8. nothing was delivered until 9.

Good location and view

Toilet missing a seat and didn’t flush downstairs. Would accommodate 4 people but when checking in they wanted the names of people.

What a terrible service, they didn’t offer a good breakfast. It was so poor.