I like the staff‘s super friendliness and accomodating, the location too.

The food served at the Resto. They were not as sensitive with the fact that we cannot eat pork. One of us got so sick because there was not a decisive action to correct an error, they did not follow what was in the menu where we choose the food itself. Sad part is that they just took our the ham from the served food, heated it and served back to us, making even more the pasta .. sagging. We complained but no good action neither was we got helped out when my companion was already throwing up at the resto toilet. It was a terrible experiencey

I liked how accommodating the employees are and always ready to help. I also like the experience in this hotel.

Actually none. It was to my expectations. Worth my money.

Very spacious premier room and the service. They allowed us to change room since the first room has a depressing building view 😁, they are more than happy to help us with this request. Staff are all very polite and well spoken.

No mall is really near within the premises. Also, I believe that the HK department does their job diligently. However, I can still see marks on tiles and some foot stains after cleaning. Also, when I tried to wipe the floor, it's brown-black.

All great

All ok

The hospitality of the staff

Layout and view from the 38th floor

First day was not great. We had a late check-in right before 12 midnight and the room offered to me was not well prepared with amenities standard in the room. The hotel has gotten older since my last stay in 2017. I see traces of broken lock not fixed . The closet has broken pole that the guest need to adjust - I left it as it is. The shower tub area was clogged and the door did not have a seal so when we used it, it began flooding the floor. The hairdryer also needed to be changed because it was too weak for hair drying. I had to request a new and acceptable room the next day and it was fine and tolerable. The view was fantastic.

Staff are very accommodating and helpful.

None

Excellent in all levels. Hotel is super clean and indoor pool was really nice. Welcoming, friendly and respectful staff. They’re all amazing. Food at Cucina and Cafe Pronto fantastic. Love it!