Beautiful hotel, amazing location, quiet rooms

Check in was at 3pm, we didn’t check in until around 5pm as the room wasn’t ready. Service around the the pool was so slow, waited 30+ mins for drinks. Room service took around one hour + every time we ordered something. On leaving the hotel, not enough shower faculties after check out for the volume of people. Overall terrible slow service definitely not worth the price. Not adults only too many kids around the pool. Nice hotel but don’t think I would stay again, due to bad service.

Location was great, staff was awesome.

Could get a little loud in the hallways late at night but it’s a party island so was expected.

I liked the picture window view of the sea and the comfortable beds. The air conditioning was very comfortable. I also liked the pools and beach facilities. The young staff were all very helpful and friendly, sometimes even too intrusive. It was an interesting experience.

I hadn't realized just how far from the centre of the attractive town the hotel is located. Had I known, I would have hired a car as we spent a lot of money on taxis, both to and fro from the airport and into town. The area surrounding the hotel is just dedicated to music venues and not much else, and there are some sleazy people hanging around. It did feel very much like a money making operation. I had to pay one night of my two night stay upfront before even arriving and had to point this out to the receptionist who was going to charge me again for two nights. The price for drinks and food was expensive, Euros 17 for an Aperol Spritz and I believe Euros 40 for breakfast so I preferred to spend less outside. I was amazed that they could try and charge Euros 300 for a beach bed on the front line on the beach and it was annoying having to use the QR code to see the menus in the various restaurants. I'm not that tech savvy! As for the room, I found it the most disfunctional room in a 5 star hotel that I have ever come across. Firstly the toilet in a sort of glass enclosure that did not shut properly which contained a telephone but not a bidet. The shower room is another disconnected glass cubicle but the shelf with the bath towels is in the toilet. It is impossible to place a bath mat on the floor outside the shower cubicle because it would impede the door opening so the floor inevitably gets wet. The other problem was with the lighting. It was difficult to find switches. The toilet light went on and off automatically, sometimes completely randomly, which is annoying during the night when you are sharing the room, whereas other light controls, such as over the washbasin or the desk are are difficult to find. Then the cupboard space is very limited and there is very little surface space to put your stuff. We had to use the only armchair/sofa bed to place our cases as there was no other place to put them. Overpriced and not a 5 star...

The location is good. Also very good staff

Location Amenities

Rooms aren’t that comfortable

Music everywhere, including plenty of live music. Beach was cool, particularly the performances which were unexpected. Pool party was great. Tatel had great atmosphere.

You only get a free bottle of water in room on day of arrival, this is cheap. Spa was ok but not great.

Nothing

Everything. Room was dirty, moldy and not clean.

The staff are super friendly Hotel location is ideal

We booked a suite, the air conditioning was not working and the staff did not help with this You can imagine being in Ibiza in the middle of August without air conditioning.. Super overpriced

very good facilities. reception staff and restaurant staff very attentive and helpful entertainment and ambiance was excellent

nothing

Good location, fast service, nice facilities.

Check in only at 3pm

atmosphere

the poolside bar was dirty, and there wasn’t enough sun loungers

Lovely facilities and entertainment

Housekeeping not always fantastic

Well located

Very expensive Very noisy until 2-3am given on-site entertainment and restaurant. Rooms are not sound proofed.

the pool and the breakfast

little expensive

Courtesy room was very tiny - not much room to move around.