Staff is always nice to us. The receptionists are responsible enough to make their efforts to solve the problem our room had. The young lady in the restaurant smiled us and serve well every time. The cleaning staff also have good hospitality.

The biggest problem was the hot shower. The first room we stayed had a water heater tank but hadn’t been turned on and we ended up having just slightly warm water after waiting for 20 min as instructed. Then they told us to wait for more hours but it finally didn’t work. It was quite annoying not to be able to let our kids take hot shower and make them wait in dusty clothes after safari drive and vomiting due to car sickness. I asked the receptionist to let us cancel the booking for the following day and they kindly prepared another room with a water heater working. The next room, however, had a hot shower but the water pressure was quite low, just like dripping, even on the first floor, which was unacceptable for the room charge we paid. We stayed at three hotels in Kigali during this trip and this hotel was the most expensive and the water facility was the worst.

Location

Mosquitoes in the room. Breakfast was very basic.

Great location and service. Good breakfast and dining options. Fantastic view from the restaurant and some of the rooms facing the city

Would have been nice with conditioner for the shower.

This hotel exceeded my expectations! The free shuttle was already waiting when I arrived at the airport. Check-in was fast and smooth. My room was huge, the bed comfortable, and the cleanliness was impeccable. The breakfast was delicious. The staff was friendly, attentive, and helpful in organizing my sightseeing in Kigali. It`s located near the airport and Kimoronko market which suited me perfectly. The photos on Booking are genuine.

I can`t think of anything.

Being picked from Airport was exceeded my expectation

Noise at night from adjacent night club or Restaurant

All the staff were excellent!

The food quality was only average.

Transports: less than 10 mins for the Subway & 2 mins for the bus.

The stairs and entrance of the building smell like weeds....hairs in the bathroom. Loud music coming from the neighbors

The free airport shuttle is a nice touch which I understand to be uncommon among hotels in Kigali (though this hotel is also closer to the airport). The free breakfast was much better than "continental" but not mind-blowing: a couple choices of hot foods, breads, fruit, juice, coffee and tea, with variety throughout the week we were there. The staff were also very nice, namely Claire who greeted us before the hotel's shuttle van (which was a bit late). Everything else pretty much functioned without a hitch; the room was tidied up every day, with water bottles and towels replaced as needed.

The hotel's website does say one can also get shuttles to the convention center and the arena, but that did not seem to be the case. Another minor issue was that the beds didn't have mosquito nets around them as claimed, but the aircon worked well, the windows had screens, and we only saw but one mosquito in the city anyway. There are competitive options closer to the convention center or city proper, but moto taxis and car taxis are available pretty much right out the gate.