I have been staying in this hotel since 2019. the best thing is its location. If you are transiting, this is probably one of the best choices you may opt for a few hours. They have nice internet and Air conditioning, but the rooms are noisy, you may hear your neighbours very clearly :)

Lately I have seen a huge degradation in staff attitude. The receptionist at checkin counter was not welcoming and non cooperative. Since I came an hour before the usual checkin time, she refused to park my luggage and very rudely showed my the way to Cloak room. helplessly, I had no choice, but to spend extra money for the cloak room, which could have been avoided.

Lage perfekt für Weiterreisende. Personal mehrheitlich sehr freundlich. Wasserkocher und Tee / Kaffe im Zimmer

Frühstück als Take away nur auf dem Zimmer, hatten in der Nacht keine Lust, im Restaurant zu bedienen. War aber aufgetischt und zwei Kellner da. 2 Toastbrote ungetoestet, Butter, abgestandener Fruchtsalat. Kein Smoking room, man kann mit Hotelschein durch die Security und im Park- Taxideck rauchen. Stinkt nach allem, nur nicht nach Luft.

Room was booked "included taxes and all extra's" at 88 €...but at check-inn this became 103 € so called because of "exchange rates. Staff was and unfriendly and slow at check-in

The ease of not having to travel back to the airport

The toilet flush stopped working in the night. The water went freezing in the middle of the shower. No apology just we will look into it. No help as I was checking out!

Friendliness of staff

Located on airport. Don't need to spend on travelling. Easy to find and access. Very good connectivity for your next flight.

Compared to price, the room size was too small. No proper ventilation except room AC. No window.

The staff

Room squeezy and sufficating

sorry

nothing like

This was not our first stay at this hotel and up until this point it has been very good. Generally Mr. Denver has been there to assist us and we have never had any issues. The Restaurant as usual was great. The Chef's and the staff deserve a round of applause for the great food and catering to the customers needs and food requirements.

This visit a Mr. Shannon helped us. From the start we did not feel comfortable with his approach and questioning when we would check out especially after just giving our departure information. The room was small from what we usually get and the TV and Internet didn't work. for both we had to call reception to get some assistance. For the internet it was like they had forgot to turn it on. For the TV a technician came and had to move a sensor around just to get it to work. As I said earlier this was the first time we had any issues and we believe it was do to the staff that was on at this time only.

It was a perfect place to sleep safely because our flight was arriving at midnight in Mumbai. It's very easy to find and quiet even if it's right on the airport. The washroom and shower was a wonder after a long journey flying. The breakfast buffet was really tasty.

Our basic room had no windows but fir one night it was ok.

The hotel is inside the departure zone of the airport. I was at 5 minuets from my gate. Very clean, nice, good insonorization, you dont imagine that you are sleeping inside the airport.

No spa, no massage, this service is closed by some way.

Because of the convenience of this hotel I will go back if I have a layover that doesn’t allow me to explore Mumbai. It’s easy to find and the room is comfortable and new with fresh linen.

The food I ordered wasn’t edible. I tried to eat at least one chicken finger but had to spit it out and toss the rest as it didn’t look fully cooked, tasted weird and I didn’t want to get sick before a 24 hour travel day. It’s ridiculously expensive. Walls are thin. I was kept awake by the guy in the next room just typing.

The location was good for an airport transit hotel

No where to hang clothes and no room safe. Very annoyed to find the hotel used dynamic currency conversion when processing my credit card for payment without my authorisation to do so. This meant I was charged some £16 more for the room than if I had paid in the hotel's currency as I had expected.

inside the terminal so quite handy with weird time flight

frequent airport security checks to get in and out of airport although it’s for safety so ok. expensive

Location. Clean room. Good breakfast

Small rooms with paper thin walls so very noisy with people coming and going all night, doors banging, music playing etc. Difficult to get the rest needed while travelling.

Location of the hotel( Departure/Arrivals)

Inconvenience, you will need to check in (via using Gate pass) every time you enter the hotel premises it feels you’re checking in at the airport. Rooms are small, extra bed are not available had to request at late night finally got one. Food was okay. if you get a room in the other wing of the hotel premises there is quite a walk and you will need to go through scanners and luggage conveyor belt formalities it feel like you’re a boarding plane.

Convenient and attentive for our after-midnight arrival.

It was difficult to find and rouse the transfer ride to the hotel.

easy access to the airport for early morning flight

challenge to find entrance for my taxi

Food & restaurant very good

No lift-3 flights of stairs & cleanliness of first 2 rooms unacceptable-smelt of mould/damp

great location for a long lay over

i was charged for a full nights stay but was advised I needed to checkout before 9am due to my flight time being 12pm.

location, staff

value for money-price, clearness