Staff as always very friendly, room ideal

TV in the room could be bigger and lower down the wall

The drinks and food prices were really reasonable and the staff were friendly and clean and comfortable rooms

The toilet didn't flush properly

Breakfast was okay Room was lovely and it was peaceful.

I thought breakfast would be included in that price

staff where great.

could do with air fresheners smells a bit funky

room

bathroom no toilet brush

polite

bit dated

The breakfast a good amount but was cold. The staff were helpful and provided a refund for the cold food.

The room was disappointing. There was a pair of pants outside the window. The sofa bed that was for our children to sleep on was ripped at the sides of the mattress. It also was really uneven and the straps supporting it were broken at the end so if you sat on it you would fall through. The curtains were off there hooks so wouldn’t close properly. I had to hook them back in. The shower was fixed so tricky to use and hard to adjust the temperature. They also charge an extortionate amount for early check in. We we’re hour an a half early and wanted to use the room to get changed in, ready for a show and they charged £20. We were told by someone on the phone that our in-laws could use the same room to change so we only had to pay the one early arrival charge but when we checked in they wouldn’t let us because of fire regulations.

location

Initial staff contact was not good. The staff member had a negative attitude bordering on rudeness. The bathroom toilet requires overhaul, or certainty bleach in the pan. The bathroom floor needs fixing and deep clean. There was dust in the wardrobe. The sprung mattress felt old and was uncomfortable. The style of quilt was noisy on movement causing disturbed sleep

Room spotless although both of the seals around the sink and bath plugs need replacing (sink one missing, bath one gone hard), neither holding water.

Staff weren't particularly customer friendly, one of the young girls behind the bar needs training on which wines you sell. The girl who checked us in couldn't find our booking, she was becoming frustrated, she made me feel that it was my fault that the system had booked us in under Mark Home (whatever that means). Also, you might want to adjust the way you have your computer situated in reception. You find yourself talking to the back of the head of the receptionist. Not only that, as I've mentioned, the laptop screen faces outwards, everyones details are on show, this compromises GDPR regulations.

Very good

We are loyal to Wetherspoons and eat regularly, have used this hotel on numerous occasions to visit my daughter, but we specifically asked for a quiet room and given 105, very clean and presentable as normal but however very disappointed with exceptional noise level drone noise due to fans going all night which we had a poor nights sleep, in addition the shower was tepid and not pleasant to shower in. When handing the card door in to member of staff she was very pleasant and understood our reason of complaint and to give you feedback and report to head office. Hopefully will you consider some compensation as did not meet expectations.

dirty room, missing lamp shade, marks on the walls, dirty toilet and no bath plug. extremely disappointing and wouldn’t book again

dirty room, missing lamp shade, marks on the walls, dirty toilet and no bath plug. extremely disappointing and wouldn’t book again

Good central location in the small town centre. The staff were friendly and the room was clean and comfy

There was nothing that I didn’t like