great service, great hotel, great location,..from a-z perfect !

sometimes the team was too involved with themselves in public locations, for example at the check in,.. showing eachother their socials on their phones,..not done while guests are waiting in line for assistance

Beautiful building, great location, spacious rooms, great bar

Parking is very expensive

Location, cleanness

Staff are not helpful. Even tried to charge for the free of charge modification approved by booking.com

The hardware is impressive, the location is excellent.

The software of the hotel, the service standard could be improved. With such an impressive hotel, the guest expectation for guest service would be high. I was disappointed to see the team do not serve with a smile, there was no warm and friendly atmosphere. There was no greeting of the guests. It seemed a lack of hospitality service excellence which is a pity as the hotel itself is great.

location, cleanliness

expensive breakfast

Location

Bad service

it located in the heart of the town. very close to the river

friendliness staff, super clean property and excellent location

great location, beautiful building, comfortable and spacious rooms

clean and modern room. nice breakfast

the elevator is old and slow. it’d be perfect if we were allowed to take stairs

clean

Not up to the standards of a 5 star hotel Bad service I do not recommend it The worst reception department

high priced and nothing exceptional about hotel.

simply everything! the location is superb, the rooms are large the staff is friendly and the breakfast to die for! as an experienced hotel consumer I must say this hotel definitely fits in my top 5 !

I loved the high ceilings in my suit. Great service and nice breakfast.

all was good.

It was off peak so I guess it was nice and quiet. Breakfast was nice and the folks serving us was excellent.

The receptionist . She was playing with her handphone. She said Bf was included even when we said and showed her proof it was not what we booked for.bur she reassured us it was inside. We even double checked and showed her. She casually said not a issue.and Breakfast was included . Even.thouhj we told her it was not and we would not be charged. Check out day. The lady receptionist casually tried to brush me off saying she would check vis booking. Com Told her what the point as I already showed her collegue. Wasted 80 odd euros. Was told would get back to.me but nothing seems cheating us of 80 euros is nothing to.them. Never will recommend.

Ms Tamara Wimberger was an outstanding lady at reception with extra ordinary helping nature, big smile always, she deserve to be in a managerial position with such nature

nothing

beautiful city hotel in the heart of the old town

I missed a little bit of coziness and elegance in the room, it felt a bit sterile, especially the bathroom.