Loved the room

The reception was very helpful and kind. The greeters at breakfast were also very kind. We loved the view we had and room itself was good.

Sometimes the cleaning staff didn’t clean the bathroom well. The floor was the main area which wasn’t cleaned well. There was long stands of dark hair on the floor (probably left by the the mop). I have short white hair. I also found the variety of pasteries lacking and only white bread was available instead of a variety of browns.

Great service by staff Good view of the city and dragon bridge

The room we had gave us the most amazing views over the dragon bridge and the city , best we have had .The pool was just amazing.

Nothing disappointing

loved the room, great bed, awesome view, pool, breakfast was good, nice staff

no hair conditioner. need to byo in Vietnam (3 hotels & none have this). no soy, almond or oat milk for tea or coffee is common in Vietnam. ps: I don’t recommend the Signature Spa massage with hot & cold stones, unless you like Vietnamese massage & a bit of torture with burning hot stones. My husband & I prefer Thai, Swedish or Aromatherpy massages when in Vietnam.

cozy place to stay

location

equipment in gym poor.

The view of the Bridge in the balcony with fireworks in a lunar new year was just awesome. and my girlfriend really liked cacao coffee for room service.

just one staff was not so polite. he was chewing a gum when I take a motorbike and didn’t say any words.

Enjoyed 3 nights at their apartment on the 23rd floor. Fivitel is a stand alone hotel building that is about 25 stories tall. Our apartment was on the 23rd floor the the view from up there is awesome. We could see the coast, Goddess of Mercy status, Ferris wheel from our balcony. The apartment came with 2 rooms, 3 bathrooms, induction cooking stove, living room and all round balcony. The staff there speaks english and are extremely helpful. Daily buffet breakfast was good as well. The area is peaceful and noise from the roads is not a problem. Pros: Friendly staff. Good water pressure with hot water at all faucets. Big rooms. Great view. Quiet Fantastic view from full height window. Even see the sunrise. Better view from the open air rooftop bar. Nice pool. Defintely recommend this place.

Cons: Dated interior decor. - faded gold outline on doors, dirty gold carpet. Some fixtures needs repairing eg. Bathtub faucet clamp. Balcony door lock.

Beautiful facility with great balcony. Super location. Wonderful massage!

Everything is satisfying. Nice room, the view is amazing. Staff is helpfull. You also can borrow bike for free.

Nothing

Receptions were very helpful, their English is very well. Breakfast was tasty. The room was very clear.

It is not the "newest" hotel, so bathroom has visible marks of usage.

room and facility is good. view from swimming pool is fabulous.

excellent view, cleanliness, great personnels , very good breakfast with lots of choices