Friendly staff good location

Bed not confertable

Nice brekfast !

WiFi in room 204

The biggest bed we have ever seen.

The bathroom need to be improved because of the leaking problem.

location, breakfast

toothpaste should be better

Great location, clean room, friendly staff. Excellent breakfast

The comfortable beds, the large rooms, the water hose for toilets was useful for muslims.

They didn’t clean our room although we made a request at the reception and the receptionist took note about it. We also hanged the sign (Make room) and we left out for 7 hours and nobody made the room. The bathroom shower box allows water to leak.

The location, the comfort beds, the rooms size.

They didn’t clean our room, although we mentioned to the receptionist and we put the sign: Please Make Room. The breakfast was not diverse and wasn’t delicious.

Good location, walkable to many sights. Nice breakfast. Large clean room.

Bath was leaking and flooding the floor. When asked for a late checkout we were quoted half of daily rate.

Only the smoking room was available.

The room was quite spacious and clean. Breakfast options were limited but good. The hotel restaurant also were limited on options but served fresh and tasty meals.

The hotel reception staff in general. They are countering all the good aspects of this property. 1. I reached the hotel @ 11:00 Pm. Unfortunately, my HSBC cards failed me and I was unable to withdraw money from the local ATMs. At the reception, when I explained the hole scenario and asked them for advice on other means of payment, they were unable to offer anything. I requested to share the bank account details so I could have transferred the payment online but got no support. In a new country where already Language was a barrier, they had no consideration for their guests and could not care less to offer any solutions. 2. Moving forward, @ 1:00 AM, I got the room which was good. But then soon after the experience turned extremely unpleasant when the room got considerably hot as the ACs were shut down during winters and again the reception team could offer no solution. 3. Finally, when I was about to check out on my last day, the great reception team got back us to stating that there were additional waiting charges for late pick up from the Airport on the day we arrived. This was a complete shock as my flight was on time and it took me roughly 45 minutes to clear the immigration and come out. When I offered my explanation, one of team leaders (Lady) at the reception started disregarding it and pushed us to clear the payment as the driver who came to pick us had confirmed the delay in our arrival. In my whole life I had never come across such unprofessional hospitality staff. 4. This is the first property where the reception staff were clueless on suggestions for good eating joints in the city. I urge the Hotel Management/ Ownership to hire qualified and trained reception staff as good hospitality and compassion towards your guests will result in business growth and ignorance and arrogance will only take you down.

Stuff was super kind and caring. Special thanks to Jelizaveta for arranging the late breakfast for me!

Beautiful mountain view. Wonderful breakfast. Staff friendly and helpful. Good location, only 7 min to Forum shopping mall. Rooms big and clean. Bed super comfy.

Would have liked an English News channel but it was still enjoyable TV...

Clean room, good location, new apartments

There was too thick porridge at the breakfast and several guests were outerwear during breakfast. Very small restaurant

The facility was clean, and most the staff were nice, but not always.

Front desk forgetting about your requests, for example they forgotten twice to call me to wake up for the appointments, they forgotten to send technician to fix the room temperature, at the restaurant se4vers not always care when to bring your recipe, ect.These were small th8ngs, but when you have to stay for 10 days, it starts to bother.

- Excellent location - big rooms - fast WiFi

- Noisy rooms - Incompetent staff in the restaurant - Can't control water temperature in the shower (become extremely hot or cold in a second) - Smoking floor

Location is OK, not very central though.

We stayed from 26th to 30th December. As we checked out (having paid total sum calculated by receptionist on 26th), we were asked to pay more. We tried to explain but the receptionist woman (name starting with T)was rude and didnt want to listen to our point. We paid the money and rushed to airport. Regret staying here, and would like to warn others to think twice before choosing here. Our last years stay at Dostyk hotel was amazing, but this one was just a disappointment. Bfast was bad, towels were old, staff were unfriendly.