the onzen is great for this location!

the room is exceedingly small and not very "bang for the buck"

location

too small

Everything, the room is small but comfortable. Around 10 to 15 mins walk to the Hakata station.

Location was excellent, very near to Hakata station. Breakfast was good but would be better if fresh cut fruits were served. Glad that I was able to see sunrise from our room.

Room a bit small so it was hard for 2 people to move about at the same time.

Nice room. Decent location.

The onsen was nice. The room size was ok for.a short stay. Staff were welcoming. Beds were comfortable, once you turned the pillow over.

The location was ok, but a bit noisy at times. The room with the private outdoor bath seemed to be located near a boiler outlet and so there was a bit of a smell of.gas, although apparently this wasn't a problem.

breakfast was good.

Their was a lot of outlets to charge everything. It was only a short walk from the stations and bus stops. Shower water pressure was good.

They said we couldn’t buy a breakfast ticket because it was full, but the dining room was mostly empty.

onsen

far from station

Breakfast is good. they try to limit the flow of customers into different time slot . When you check in they ask you what time you want your breakfast. Could understand during covid less crowded is better. They give you gloves to wear to pick up the food.

Nothing

All was great and as expected

The hotel has two elevators for 14 floors, the top being the bathing area and the bottom the reception, the second being for breakfast. At all times the elevators are stopping on many floors; staff, cleaners, delivery people are also using the elevators. Staying up on the 12 floor made the stairs an unrealistic option, so be prepared for long elevator waiting times and stopping on most floors each time.

The staff was friendly and the breakfast was pretty good.

The facilities weren't very clean. The bedsheet had a small hole and the toilet didn't smell very clean

I enjoyed the customer service. There was a receptionist that spoke very good English and she made staying there very easy.

The parking fee. I have to pay every time I use a parking spot and if I don’t use my car then I still get charged.

I loved the outdoor bath. Very nice to sit and soak in.

The pillows were a bit uncomfortable.