L'hôtel, les restaurants, les animations, la plage, le personnel, tout est super. Y compris le Mini Club. Mes enfants de 7 et 5 ans ont adoré leurs vacances.

Posto bellissimo e struttura alberghiera ben curata. Ottima anche l'animazione.

La verdad la atención del persona, la calidad de la comida., la limpieza, todo fue perfecto.

Los muebles y enseres de la habitación un poco viejitos y las puertas compartidas hiciero. Que la privacidad de la habitación fuera nula además de tocarnos un vecino molesto.

The options food

First off , we were told $500 then when I paid it was $800 plus tax . 2ppl 2 minors 3 nights 4 days They treated my family bad. There rooms were not cleaned everyday No towels left behind No drinks The food was bad at every restaurant The service One of the restaurants checked us in and had us wait, but another lady came in and was sat down before us A lot of favoritism was witnessed I would like a refund for at least 2 nights.

Las áreas verdes

Parte del personal es clasista

TODO ESTUVO MUY BUENO

NADA

Staff was good

Room was disaster (room number 708). It was leaking water from ceiling. And my son slipped and hurt his arm and then we went to hospital and they charged us $1500. I told them about leak and i email the manager about leak also i send them a video and pictures of my hospital bill and they didn’t respond yet. So I don’t know with who to talk about this. Hotel management seems don’t care about it.

View was amazing from everywhere. Infinite possibilities.

The sewer smell can get overwhelming some days. It’s nearly impossible to get the right temperature when showering. It’s either too hot or too cold

The property was beautifully designed and decorated. Everywhere you look is picture worthy. It was very clean, there were a lot of places to get food from, the food was decent, the pool area was big and nice, they had shows in the theater every night which were entertaining, the staff was friendly overall, the value was good for the price. I would stay here again, maybe.

The rooms were old, we had a leaking ceiling and bathroom sink and our kids room had a leaking ceiling. The beach would have been gorgeous had it not been for the all the seaweed. There was one little strip of clear water where everyone was gathered. The first day we arrived at 7am, I had purchased that day so when we arrive we can go straight to our rooms and relax, however that was not the case. We still had to wait until 11:30 for our first room to be ready even though it was already paid for. The second day we woke up and got a phone call to have a “vip” breakfast and “tour of the facilities “ which turned out to be a sales pitch to become an exclusive member. It was hard to leave without becoming pushy and firm. That pretty much killed our morning, although made up for it with my wife getting a free 25 minute massage. Also for those who don’t eat pork, be careful, most of the food has pork in it.

The property itself is absolutely beautiful and remained in pristine condition for our entire stay. The variety of food at the buffet was good and left us with great options depending on what we were feeling. Plenty of places to choose from for dinner reservations and the staff was exceptionally nice and is always there for anything you may need. We were upgraded at checkin to the adults only side which ended up being much more peaceful which we greatly appreciated as well as the wider variety of restaurants to choose from for dinner.

Biggest thing to me was all of the people going around trying to sell something wether it be merchandise from the vendors setup at the front at night, or the people walking aground on the beach constantly asking about excursions braids etc. When you’re trying to layback and relax that can get old rather quickly. Lastly the room was excessively hot for our entire stay and nothing was ever done about it even after contacting front desk multiple time. I believe it was 80+ at least three nights of our stay and the others weren’t much better. Overall a pleasant stay though aside from these few things.

Dining room staff was very attentive

Property had a very bad smell all around. They may had a busted pipe the small came to the rooms through the bathroom. They also had only very hot water in the facility, for showers it was super uncomfortable water will get extremely hot after a couple of minutes. Air conditioner was not cool enough. We complained about our issues at least 7 - 8 times on our 4 day stay and nobody did anything to help.

Everything was perfect.Nice stuff, friendly and professional.

The staff, food and the place it's self

Bedroom, needs to be updated. A/C was not cooling enough, very little cold water. Noisy ceiling fan and wobbly. Shower stall very small

The staff was awesome!

Bathroom showers are to hot didn’t cool down for nothing and rooms where muggy..

it was well maintained

n-a

The staff is the best part about this all inclusive resort.

Part of the resort is advertised as 21+. This is not the case. There isn’t anyone at the resort or area reserved for 21+ guests. Also, our room had bed bugs that we found out on the last day of our trip and we came home with them, so now we have to pay for an exterminator. The hotel did not compensate us for this expense or having a room with bed bugs. The food is also bland except for all the Dominican and tropical food. So seek that out.

The staff was absolutely great. Thank you bartenders for your services. The food options were great, but during the lunch & dinner intermission there should be other food choices throughout the grounds. Thank you Manuel for excellent grounds transportation.

I didn't hear from my concierge during the whole 5 day stay...that's unacceptable.. The room service food was not good & not having facial towels everyday from housekeeping is unacceptable. Only having 2 flat pillows on a king size bed was uncomfortable. Not having a space for Adults only to mingle.

everything

I liked everything

Everything was to my satisfaction.

The Resturants could have been a tad bit better.

house keeping stole from my room 3 perfumes went missing a brand new burrberry hero perfume & 2 Cartier perfume I complain to the front desk & they did a report but never got back in contact with me. the food wasn’t all that great they had the same food almost every night it was just horrible

landscaped grounds with lots of birds

Internet was down several times as well as international news on tv