O complexo do hotel e maravilhoso, mtas piscinas com várias finalidades desde algumas somente para adultos até aquelas para sports e crianças. Mtas opções de restaurantes a la cart destaque para o espanhol, o japonês, o mexicano e mediterrâneo ( repetiria todos eles). Quartos são excelentes, optamos pelas suites Junior ( fizemos um upgrade no balcão devido ao segundo quarto que pegamos ser muito longe da área principal) pagando um preço justo. Há um shopping dentro do hotel com muitas lojas, inclusive com loja de lembranças com preços muito bons, não precisa sair do hotel nem para isso. Há um mini golf também além de sports como bocha, Golf, tênis, basquete, vôlei e futebol. Na praia barco a vela, kaiak e pedalinho.

O all inclusive deixa a desejar um pouco na qualidade da comida e da bebida. Tem que selecionar bem os drinks e a comida no restaurante geral, ainda bem que ha mtas opções, restaurantes horríveis como o steak house, foi péssimo para nós e para outras pessoas que estavam no restaurante,.vários pratos devolvidos, no final não conseguimos comer e fomos jantar no 24 h. Os a la cart oferecem reserva até as 23 h. Fomos todos os dias as 10 30. Agendados pelo concierge, porém em alguns não fomos bem atendidos devido o horário, funcionários mal educados ou falavam que o horário não existia ( italiano) ou que naquela hora não serviam mais alguns pratos ( mediterrâneo). Tínhamos a sensação algumas vezes que tínhamos que descobrir sozinho algumas coisas, não há um informativo claro do que tem no hotel.

Las instalaciones son excelentes

El piso es muy liso

We had the two bedroom family suite and the rooms were spacious and clean. Rooms were cleaned daily. The refrigerator was restocked daily with large bottles of water and other beverages.

We had two patios in the Family Room suite. The views were not great, one side faced a sidewalk and the other an enclosed area with trees.

Todo

Tienen que hacer mas actividad en el area de la piscina y el equipo de animacion estar mas integrado con los visitante. La cerveza siempre estan muy caliente y con estos calores.

The beach and the sea are beautiful

The food is just horrible. The service is so bad, sad and tired employees. The drinks are cheap and horrible. There is a disgusting sound all over the place to drive birds away which is annoying. Let me reinforce how bad the food is… is awful.

beach

nothing

The view was beautiful. The hotel was big,nice and clean. Had a variety of things to do.

That they gave you only 2 towels. When we asked for an extra, we were told they were out later. Dinner reservations were never booked correctly. So twice they weren't able to find my name. Most staff didn't really smile.

Breakfast was good.

Food need to keep warm

It is a big and good looking resort, right in front of the most stunning beach in Punta Cana.

I had food poisoning while there. The food higiene is terrible, as well as the drinks. They leave the salad exposed on the buffet from early morning that will be served throughout the whole day. The coca-cola, for example, completely watered down without bubbles and the water served was from the tap in a disgusting bottle in a country that has a cholera situation, as I could watch on the news. I stayed there for 9 days and felt terrible after each meal. I don't drink much and I completely stoped drinking on the 3rd day to be sure it was the food. My husband and I were sick for the whole period there, with headaches and gastrointestinal infection. We discussed it with other people there and they had the same problem, whole families sick while on Holiday. Also, it is not an exclusive problem with the buffets, they have many restaurants inside the resort that you need to book for dinner. The seafood and steak house restaurants are so dirty your feet slide on fat while walking, risking to fall. The Spanish one smells like mold. It is a shame as I had high hopes for such a beautiful destination. I would never go back there and I don't recommend. The public health surveillance should pay a visit and close it down until they comply with sanitary requirements.

everything!!!!!

the check in was very slow

Great location and staff

Some small maintenance required

Regular y la u icacion aceptable

El checking

Perfect gateway and relaxing. The staff is amazing and friendly. Not overly crowded.

more music around pool

The beach is nice

Staff is not friendly at all. It was not clean. I got sick because of the food/water. My door didn’t lock.

everything was perfect except food and beverages

all food and drinks were terrible, the percentage of chloride was to high . even Al la carte restaurants were terrible

location.

restaurant staff were poorly trained and were indifferent to guests .... many did things quite unhygenic - like take a napkin that fell on the floor and put it back on the clean table. food itself was mass produced and mediocre. i did not eat at restaurants after 1.5 days .... same food every day and night .... quality of food was bad even in dinner restaurants ...

Air conditioner, lock box, pool area not enough chairs, service.

they need to update the AC in some of the rooms we stayed in building 5 and the first night we were there the AC made so much noise they had to come to our room at 11:00 pm to fix we were not to happy

The location, the beach and the pools.

it was dirty, the room was noisy, doors slamming all the time, shower had a leak which produced a puddle near the beds, jacuzzi and tv were not working. food was cold and old, tables were dirty, coffee machines weren’t working at all which ended up serving an ugly coffe tasting liquid that was not coffee. A la carte restaurants were a complete mess. Had a reservation at the Coral restaurant at 19:30, got there at 19:15 and had to wait for my table while other people just walked in late or even wothout a reservation. Once seated, my order took more than an hour to get served and it was cold… please do something to specify that when you prder the lobster bisque ravioli, you are actually receiving ONE SINGLE RAVIOLI with a lot of cold red sauce, the same with the childrens menu and the fish sticks, which is served with 1 stick and a buch of cold french fries.

Location was excellent with such a close proximity to the beach.

Didn't like how the bathrooms were open in the rooms and the lighting was not user friendly. You could hear the noise and people talking outside of the room too much.