Near to the venue we were attending

The fact that there was no mini fridge, although there were ice machines. No view at all!

Excellent breakfast English continental cereal pretty much whatever you wanted Great location in central Cambridge

Toilet seat wasn’t soft closing or if it was it was defective

Great location.Friendly staff. Breakfast good. Restuarant good.

Executive lounge crowded.

The room was spacious, and the bed was comfortable with lovely bedding. The TV was a good size. Breakfast had a great choice and was mostly fresh apart from...

At the booking, I requested a walk-in shower and early check-in if possible. I got a response about the early checking and was told that checking was at 4 pm, but I could leave my bags with the concierge if I arrived early. Nothing was mentioned about the shower, so I assumed that was a possibility. On check-in, the concierge took and parked my car, and I was given keys to the room. Unfortunately, the room came with a shower over the bath! When I spoke to the check-in staff, they advised that all the rooms had a bath with a shower over. Later, I tried to use the shower but found the bath narrow, and this left me standing on the curved edges of the bath, which was uncomfortable, as I had recently had knee operations. Coupled with the hair in the bath well!!! Later, we tried to use the TV. While they had a large number of pay per view films to watch as well as catch-up TV channels. I had to log into any of these to use them. I noted the lack of Disney+, Prime and Netflix. Undaunted, I tried to connect the smart 65" Samsung TV to my Samsung Ultra. Alas this was not possible. We did notice that there was only one easy chair in the room so fir my wife and I to spend any time in the room ment that we had to sit on the bed. At breakfast on the first day we enjoyed a great breakfast but found the coffer from the push button machine poor. After asking the waiting staff we there brought two lovely cups of coffee from the expresso machine in the bar area. On the second morning, this was unfortunately not possible until we asked the second waitress whom we able to help. Also at breakfast on the second day the fresh watermelon taisted as though it had been cut the day before, was soft and not of the standard I expected. All in all our wedding anniversary break, had been let down by a few details that took the edge off a romantic weekend getaway.

Lovely hotel friendly staff , breakfast amazing and so much choice , very nice room great location stayed there before

Lovely large bedroom and fantastic location.

We chose this hotel because of the various fish dishes on the online menu. This menu was not available when we arrived and looking at the hotel menu there was only one fish pasta dish. Advised it was a seasonal menu no longer available but still showing online. We couldn’t change our plans and find someone else to eat as we had tickets to a show. We were also given a food discount card when we checked in. 20% off food for residents. We ordered some starters at the bar with our drinks and gave our room number to add to our bill. The staff did not ask / check for our discount card being we were residents. When we checked out we queried the 20% discount not being applied and the receptionist was a bit surly and just said that we should have shown it at the time of ordering although this does not state this on the card and we were advised it was too late to apply the discount. We didn’t really feel that this was fair, helpful or caring. I like to eat my evening meal where I stay so I don’t think I will book to stay here again sadly.

Breakfast was excellent,. Location perfect.

Maybe parking fee could be reduced.

Bright clean and spacious

A few times I have been the heating in the rooms had not worjed

Room was clean and spacious. Executive lounge was really good, everything was kept topped up. Breakfast was great.

N/A

emplacement de l'hotel

service de la conciergerie (le taxi qui devait nous attendre à l'aeroport n'a pas été réservé par l'hotel malgré leur confirmation) la propreté et la qualité de la nourriture

Pleasant hotel. Well situated. Friendly, very helpful staff. Excellent breakfast and evening meal. The hotel and our room were both clean. We had a comfortable bed.

We missed having a small fridge in our room. Which we’ve had at other Hilton hotels. It felt really cold in our bathroom. There was no heated towel rail.

Breakfast - there was a fantastic choice of breakfast available and plenty of it too Room - the room was great with 2 double beds, very clean and facilities in the room were just what Location was perfect for our visit, would definitely stay again

Location is in the city centre, but it’s weird having to take two lifts to get from street level to the rooms, as one (or an escalator) goes from street to reception, then you have to take another one to the rooms. There is no escalator down, hence two lifts. This is because the hotel is part of a huge parking complex and basically has no ground floor. Guess you trade convenience for a city centre location.

Our room was a bit tired. The bed was ok but softer at the sides than the middle. Didn’t use the shower but the bath I took was the worst I’ve ever experienced, even in much, much cheaper hotels. Hot water a trickle, gave up after about two inches and sat in it and froze. No shower gel in the container, and placed too high to reach from the bath. Really old, frayed shower curtain, which is rare in modern hotels. Especially one that cost us over £600 for two nights. Also the obligatory valet parking is an absolute pain and very expensive. Hilton you can do better.

Breakfast, view, comfortability

A/C did not work, forgot to mention this when checking out but not happy with the amount I was charged considering we could not alter the temperature

Lovely room, clean and bright.

It was incredibly noisy from 9:00 p.m. to 5:30 a.m. with party goers yelling and sining all night long.

Hoher Komfort. Ausgezeichnetes Frühstück. Sehr bemühtes Personal.

The he location is perfect. Having the option of valet parking is what made us book this hotel.

The room was ok however the air conditioning did not work meaning neither of us got any sleep. We complained the next morning but was asked why we hadn’t complained the night before. However we had not complained the night before as it was late

Unique and clean, great hosts

Rooms are basic

Car valeting. Great selection at breakfast. Reception very welcoming and helpful.

We received our wine when we almost finished our evening meal despite reminding the staff. Bed not made daily. Coffee cups not washed up. Suspicious stain on floor around base of the toilet in the bathroom.

Perfect location

Food Luke warm

Location

Nothing

Location.

The flooring (carpet) was dirty. Unpleasant odour. Fire Alarm drill.

Breakfast, gym facilities, close to city centre.

Very loud music coming from a cocktail bar adjacent to the hotel. Telephone inside the room was covered in dust, ironing board was dirty, didn't dare hanging our clothes in the wardrobe, as it was not clean. Far too many drunkards in the street shouting until the early hours in the morning; we barely slept. Poor sound insulation.

Good breakfast with excellent selection.

Walls between the rooms are paper thin. Unfortunately the neighbours engaged in a marathon sex session so you could not only hear them but our bed and bedside table also moved and shook. It was a nightmare.

Amazing location in the centre of the city, very helpful and friendly staff, decent facilities on site including restaurant and bar and comfortable room for a family of 4.

It was all good apart from the shower pressure wasn’t fantastic. Sadly the fire alarm accidentally went off at about 10.30pm which woke me up as I was beginning to sleep…somehow my children slept through it - it was loud! The hotel were very apologetic.

Location and comfort

Not the hotels fault, parking was a public parking we used which was too good for money however there were a few homeless people sleeping near the car when we left in the morning

lovely and clean, very polite and helpful staff

Traffic

The check in process was easy and they let me check in early. The location was good. It was about a 45 minute Uber ride from Stansted airport, which was pretty good. There is also an option to take a train from Stansted airport to Cambridge.

I had one small issue with the shower drain but I reported it using the Hilton app and the staff addressed the problem the same day. I did need an electrical power adapter for UK electricity to charge my phone and laptop. Not a big deal but I’ve noticed that some hotels have this built in.

The location was really central; close to lots of shops and restaurants and great for sightseeing. Also, the breakfast was excellent.

Comfortable bed Good breakfast Central location

Shower head over the bath fixed and don’t like shower curtains